Sales Representative Customer Service

Objective:

To develop myself as an IT Support Engineer and to be part of a dynamic and vibrant company, which requires competent and adept organizational skills where I can efficiently employ my abilities, enhance my interest and improve myself and simultaneously be a valuable asset in the accomplishment of company goals and aims.

Summary of Qualifications:

Manage Active Directory users and computers

Manage exchange user / Group / Contacts

Manage Distribution group and security group

Manage / Configure Network printer

Wireless Router configuration and wifi client device management

Familiar with Domain Environment

Connect various server via RDP

Support User Remotely

PC hardware/software installation, configuration, maintenance and trouble shooting

Proficient in installation of relevant software when installing a new hardware device

Strong skills in supporting sales activities with knowledge support and presentations

Experienced on handling wide range of accounts, Preparing quotations, managing email flow, organizing event and co-ordinate with management, workers and vendors

Proficient with MS Word, Excel, PowerPoint, Outlook and Internet browsing

Fluent in speaking English and Vibrant in written communication with Good typing speed

Highest Educational Qualification:

Bachelor of Science in Agricultural ECONOMICS

University of Southern Mindanao (USM), Philippines (2000-2004)

Professional Certifications:

ITIL® Foundation Certificate in IT Service Management

Online exam under EXIN at NTUC Learning Hub, Singapore

Microsoft Certified Solutions Associate (MCSA) – Windows Server 2012

Online exam under Prometric at New Horizon, Singapore

Microsoft Certified IT Professional (MCITP) – Enterprise Desktop Administrator 7

Online exam under Prometric at New Horizon, Singapore

Microsoft Certified technology Specialist (MCTS) – Windows 7, Configuration

Online exam under Prometric at New Horizon, Singapore

Autodesk AutoCAD Advance 2013

Course attended at NTUC Learning Hub, Singapore

Autodesk AutoCAD Essential 2012

Course attended at NTUC Learning Hub, Singapore

Basic Mandarin Course

IKOMA Language School, Shaw Tower Singapore

TECHNICAL SKILLS:

OS: Windows XP, Windows 7

MS Products: Word, Excel, PowerPoint, Outlook, Lync

Autodesk: AutoCAD 2010,2012, 2013

Browser: Internet Explorer, Firefox, Chrome, Safari

Antivirus: Norton, TrendMicro, MacAfee, Avira

Adobe Acrobat pro, Photoshop, Lightroom

Remote Desktop: Teamviewer, Ammee

MS Windows Server 2008, Windows Home Server

Networking in LAN, WAN, IP and VPN : Network, Printer

Mimecast, VPN Token, Door Access

CARRIER EXPERIENCES:

Trade Techniques Pte Ltd

IT Support cum Computer Sales 10 months

Add or remove users and computers in client Active Directory

Configure client computers to join to domain

Manage client Exchange Server

Configure Network Printer for the Costumers

Release block emails thru Mimecast

Manage VPN thru RSA Console

Manage door access cards

Assist IT Product Sales

Answer phone calls and deal with clients in a friendly efficient manner

Responsible for emails and respond according to urgency

Assemble Desktop PCs, Installation, Configuration and Customization of Hardware, and Software & Drivers for PCs & laptops.

Nuevo Milenio Inc.

Technical Sales Representative 1 year

Area sales representative covering Mindanao (Southern Philippines). Manage demand and supply for poultry, piggery and ranch farms and retail/wholesale veterinary shops

Travel between offices, farms, clinics and veterinary shops

Promote and sell a range of products to wholesalers, retailers, businesses and private clients

Writing the minutes of the meeting during seminars and product presentations

Organize and manage client list and their history record

New Helen Marketing

Technical Sales Representative 4 years

Assist sales team, order Products and Stock management

Assist customers in enquiries and Serve using the five step customer service standard

Demonstrates products and provide deep insight of the products

Responsible to emails and respond according to urgency

Prepare sales invoice and maintain Cash register, Assist banking daily cash amounts

Encoding Daily Sales Invoices

Other Personal Information:

Nationality : Filipino

Date of Birth : October, 1983

Gender : Female

Marital Status : Married

Expected Salary : 18,000

Date Available : 1 week notice

Contact this candidate