Customer Service High School

Lawrence C Doyle

**** *. ******* *******, ** ****7 312-***-**** **********@*****.***

Objective

Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality customer service and system maintenance.

Summary of Qualifications

Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.

Performing computer installation and operating system configuration in designated networks.

Dynamic and resourceful desktop support professional, recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals.

Equally effective working independently and in cooperation with others

Successful in mastering new skills through hands-on experiences

Certifications

CompTIA A+ Certification

(MCITP) Microsoft Certified IT Professional - Windows 7 - Pending

Professional Skills

Windows Operating System Installations

Create Local and Domain Users and Groups

Immediate knowledge in java, HTML and C#

Use of Performance Monitoring Tools

Backup and Restoration Procedures for Data Recovery

Routine virus removal

Install, Configure, and Troubleshoot Printers

Install and Troubleshoot PC Components

Windows/Linux Software and hardware upgrades

Education

Computer Systems Institute Chicago, IL

Diploma 06/2014 - Present

Roosevelt University Chicago, IL

Bachelor’s Degree 08/2008 - 12/2013

Englewood High School Chicago, IL

High School Diploma 09/2004 - 07/2008

Volunteer Experience

Advotek Inc. Chicago,IL

Computer Inventory Specialist 01/2015 – Present

Collect and record distributed hardware information into local computer/Oracle tracking system.

Document materials required for installations and service work.

Comply with department’s safety policies and practices.

Kerplunxs Computers Repair Chicago, IL

IT Services Specialist 10/2011 - 04/2014

Took initiative to find extra tasks when scheduled duties were completed.

Help Troubleshoot Customer Technical Issues

Perform Routine Virus Removal and system upgrades

Customer service

CYIC(Chicago Youth Initialization Change) Chicago, IL

Research Committee 12/2006 – 3/2012

Helped organize and run special events

Conducted research To help aide fellow members in their needs

Chicago Kid Start Program Chicago, IL

Lunchroom services Apprentice 6/2007 – 8/2007

Help fellow classmates to performed various task in a fast paced lunchroom format

Adhere to other tasks involving more of independent position

After School Matters Robotics Program Chicago, IL

Advance Apprentice 9/2006 – 4/2007

Worked in groups to configure and build complex mini Vex Robotics Kits

Learned about and implemented various components involving radio controls as it would relate to the overall group project(s)

Competed in the regional Competition

School Organizations

National Honor Society 2007-2008

Boys and Girls Club of America 2004-2008

References

Available upon request

Contact this candidate