Customer Service High School

Yessenia Gonzalez

832-***-****

**** ******* ** *** ****

Rosenberg, TX 77471

********@*****.***

Objectives

I am a hard worker that loves to help customers in any way possible. I also feel a sense in satisfaction knowing that I can be knowledgeable at a job to the extent that I can help customers save money.

Education

University of Houston

September 2013- Present Bachelors of Science in Criminal Justice

Wharton County Junior College

September 2011- May 2013 Associates Degree

BF Terry High School

May 2011 High School Diploma

Experience

August 2011 Present - Customer Service Rep

State Farm – 24102 Commercial Dr. Ste. 502 Rosenberg, TX 77571

-take payments

-process changes

-customer retention

-issue policies

June 2012 December 2012 – Cashier

Wendy’s Restaurant 4219 Avenue H, Rosenberg, TX 77471

-take orders

-package orders

-clean bathrooms

-clean dining area

Skills

Bilingual

Microsoft Certified

Bank Certified

PNC Licensed

LSA Licensed

Life Licensed

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