Enterprise Application Support L2/L3

Harveen S. Walia

Address: **** ******* *****, *******, **. 77082

Cell: 832-***-**** Email: acqyml@r.postjobfree.com

Qualification Summary:

Technically seasoned professional with 15+ years of support and project experience in large scale enterprise environments. Actively looking to become a part of an exciting and forward thinking team that will allow me to excel and grow as a team player as well as an individual.

Professional Experience:

Stewart Title Guaranty Company - Houston, TX August 05 to Present

Application Support Specialist 2nd & 3rd Tier:

Providing Tier II and Tier III support for various Microsoft Windows Server based commercial and in-house developed applications including Infor Lawson ERP, SharePoint, Globalscape FTP, Oracle Enterprise Content Management System, Microsoft Dynamics CRM, Legal Files and Sungard iWorks.

As the Security Administrator for Infor Lawson ERP I work with the business to implement new security Roles, Groups and Classes into our production environment.

I work with end-users to troubleshoot Landmark Applications such as Rich Client, Strategic Sourcing and Expense Management. This can include but not limited to Java errors, MS Office Excel add-ins issues, compatibility issues with MS .NET Framework, Query and Reporting Services that enable adhoc queries using Crystal Reports.

Experience in implementing enterprise applications, patches and upgrades to the QA, Staging and Production environments.

I manage the security module for all clients accessing Oracle ECM and end-user 2nd level support pertaining to document upload and retrieval.

Responsible for managing upload procedure for ECM to have documents available for end-users in a timely manner.

Deploy changes for the client application which was developed in house that tie into Oracle ECM.

Responsible for troubleshooting Accounting/HR software such as Coda with a Cognos tie in.

Worked on projects to assist with user account migrations from one domain/OU to another.

Microsoft Server side troubleshooting of system and applications errors, services, connectivity issues, scheduled tasks, SQL jobs, IIS websites and application pools.

Work directly with developers and other technical teams to resolve complex application related issues. Coordinate with necessary resources to keep all parties updated and arrange testing/signoff of updates and document changes.

Execute SQL scripts against databases as requested for data modifications or to implement fixes for Business Continuity.

Partner with Portfolio managers in the company to fully understand and collaborate on continuous improvements on the support and functionality of different business solutions.

Citrix Administration

Create new company accounts in Citrix.

Creating new SQL databases, OU’s, and user logon ID’s for new accounts.

Tying in Group Policies and exchange accounts within Citrix.

Creating, disabling, and modifying end-user accounts as requested.

Responsible for migrating companies from one environment to another.

Upgrade Citrix environment from current release to newer release.

Troubleshooting common issues for client’s as escalated by support.

Enterprise Products - Houston, TX – Contract October 04 to July 05

Migration Technician\Desktop Support Analyst

Migrate client data from one company domain to another

Troubleshoot hardware and software issues for onsite clients

Help setup Exchange Server email

Resolve network related issues via Remote Desktop

Setup VPN Client on client laptops for high speed login

Image laptops and desktops via Ghost for deployment

Devon Energy - Houston, TX - Contract June 03 to July 04

Desktop Support Analyst

Provide onsite support for end users; troubleshoot software and hardware issues

Troubleshoot connectivity issues and network issues

Configure network and local printers for end users

ExxonMobil - Houston, TX - Contract November 00 to June 03

Desktop Support Analyst

Image, configure and maintain desktop and laptop computers for use by approximately 1400 clients

Migrated client data from Windows NT to Windows 2000

Provide second level troubleshooting and support for hardware and network connectivity issues to include: remote access service (dial-up), modems, monitors, docking stations and other peripherals

Provide on-site support for desktops, laptops, servers and hubs to include: hardware and software installation and configuration, network troubleshooting

Provide software support for all Microsoft Office products through v9.0 (2000), and company specific databases using specialized Sybase and ODBC drivers

BP Amaco - Houston, TX - Contract July 99 to November 00

Desktop Support Analyst

Performed helpdesk and desktop support on application and system software in Novell NetWare environment

Imaged, configured and maintained desktop and laptop computers for human resources, public affair, government affair, and legal department professionals

Installed and configured and upgraded Windows NT from Windows 95

Migrated client data from Windows 95 to Windows NT

Checked and tested network settings and addresses TCP/IP, IPX/SPX, and dual stacks

Developed documentation and instructed classes in MS Word 98, MS Excel 98

Education:

Houston Community College - Houston, TX 1998

Associates Degree in Science – Computer Science Specialty

SAP – FICO 2011

Financials Configuration Training – Houston Community College

Lawson Security Administration 9.0 Training 2012

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