Customer Service Manager

Kima Bowens

**** ******** **** ******** **, ***** 404-***-****

********@*****.***

Objective: To obtain a challenging position, where my computer experience, customer service skills and administrative skills will be effectively utilized with increased responsibilities to provide quality performance and be a valuable addition to any organization.

Experience: Delta Air Lines, Inc. Atlanta, GA

Cargo Customer Service Agent 10/27/08 - 09/09/14

Assist in the research, evaluation and creation of new strategies to increase performance. Performs well under pressure while prioritizing job functions

Follow detail explanation of how to use and correctly apply the most current edition of the IATA Dangerous Goods Regulations Manual to safe handle of all nine classes of dangerous goods

Highly motivated with the ability to learn very quickly. Able to work effectively with others, while formulating communication between employee and customer. Ability to respond to questions and concerns while attempting to alleviate delicate situations with professionalism and sensitivity

Excellent verbal, written communication and listening skills. Advance knowledge of Delta Term, Web Vision, Access, Excel, PowerPoint, Word, and Outlook. Able to operate and maintain all office equipment

Prepare and process shipping documentation, both domestic and international, as needed to meet industry, company and government requirements

Cargo agents lift, load, unload and transport cargo and mail to and from the aircraft

Duties also include operating ground support equipment such as tugs, forklifts and tow tractors.

Practices safety-conscious behaviors in all customer service and operational processes while performing under time constraints.

Airserv Ground Services Atlanta, GA

Cargo Customer Service Agent 06/10/07 -10/27/08

Weighed and balanced freight for export shipments

Import breakdown team captain

Highly motivated with the ability to learn very quickly. Able to work effectively with others, while formulating communication between employee and customer. Ability to respond to questions and concerns while attempting to alleviate delicate situations with professionalism and sensitivity

Excellent verbal, written communication and listening skills. Advance knowledge of Delta Term, Web Vision, Access, Excel, PowerPoint, Word, and Outlook. Able to operate and maintain all office equipment

Duties also include operating ground support equipment such as tugs, forklifts and tow tractors.

Education: Atlanta Area Technical College

Atlanta, Ga 2004

Colonel White High School 1984

References: Available upon request.

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