IT Analyst

TAMMY L MOFFITT

*** ******* **** *******, ** ****6 • 501-***-**** ***************@*****.***

SUMMARY STATEMENT

Dependable and professional team player recently graduated with a Computer Science degree in Computer Technology seeking a challenging position within the field of Information Technology. An individual with excellent communication skills and a customer service background desiring to become part of a progressive IT team where the day-to-day work will expose me to the tools, practices, and methodologies of a career in IT.

EDUCATION

Arkansas State University Jonesboro, AR 2012 – 2014

Bachelor of Science, Computer Technology

Arkansas State University – Beebe Beebe, AR 2010 – 2012

Associate of Applied Science, General Technology

Associate of Applied Science, Computer Systems & Networking Technology

Completed relevant course work including Cisco I-IV for CCNA certification, learned subnetting, TCP/IP, routing protocols and troubleshooting, worked with LAN’s, VLAN’s, and WAN technology, also networking troubleshooting. Computer Hardware/Software, Networking Essentials, Introduction to Security, System Virtualization, and Advanced Operating Systems.

CORE COMPETENCIES

Operating Systems:

Windows Server 2008

XP / Vista

Windows 7 & 8

Unix/Linux

Cisco Systems

Software Applications:

MS Office

Novell

VMWare

Oracle Database

Hardware:

Dell Computers

Cisco Routers & Switches

Hard Drives

Printers/Scanners/Fax

VoIP Phones

WORK EXPERIENCE

Software Intern

Ingen Software Cabot, AR Fall 2013

Updated user guide for webpage, responded to client questions regarding software issues, identified bugs, trained clients in appropriate use of software, solved problem tickets, and tested software.

Agency Contact Manager

Albert Johnson Insurance Agency Pearland, TX 2008-2010

Initiated going paperless to save time and money, always achieved monthly goals by calling customers and making cold calls to increase policies for higher profits, processed payments, quoted and wrote new auto and home policies, processed claims, kept computerized records of policies and changes therein.

Customer Service Representative

Clayton A. Johnson Insurance Agency Friendswood, TX 2007

Open business for daily operations, worked in QuickBooks, balanced monthly bank statement, answered the telephone, helped customers’ with policy problems, processed payments, filed claims, wrote new auto & home policies, kept computerized records of client issues and their resolution.

Customer Service Representative

Scott Finley Insurance Agency Searcy, AR 2004-2006

Open business for daily operations, made daily bank deposits, balanced monthly bank statement, answered the telephone, helped customers’ with policy problems, processed payments, filed claims, wrote new auto & home policies, kept computerized records of client issues and their resolution.

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