Collector/Customer Service Representative

Ayanna Gibbs

Machine Operator - Lifetouch Studios

Chesapeake, VA

*************@*****.*** - 757-***-****

Medical Insurance Biller seeking a position in the Health Care Industry. Knowledge of HBOC, and Claims Gear. WORK EXPERIENCE

Collector/Customer Service Representative

NCO Financial System Inc - Virginia Beach, VA - September 2014 to Present Responsibilities

Take inbound and outbound calls collecting on student loans and assisting with any questions or concerns about the loan.

Skills Used

Microsoft Windows

Machine Operator

Lifetouch Studios - Chesapeake, VA - August 2006 to May 2014 Operated and maintained machine for the sorting and packing of the pictures, to set machine for use during the shift, maintained paper work and pictures to make sure they match. Internship

Sentara - Chesapeake, VA - January 2013 to February 2013 o Opened and entered correspondence to record in the system o Operated telephone collection claims

o Experience with HBOC

o Reviewed and accessed patient's accounts to ensure accurate charges for services o Collected patient's payment after services have been rendered o Researched patient's insurance to confirm coverage o Processed account to aid collection of payments

o Managed and updated Medical records

Cashier/Customer Service

Block Buster - Chesapeake, VA - May 2004 to May 2005 Check customer's movies in and out using the computer/register, cleaned and stock shelves for condiments and movies, transferred movies and games from rentals to be sold Cook/ Server

Aramark - Chesapeake, VA - October 2003 to September 2004 Prepared meals for daily menu, set up serving line, prep for simple items being sold, checked dates of all freezers and refrigerated items, and maintain kitchen cleanliness. EDUCATION

Diploma in Medical Insurance Billing and Coding

Everest College - Chesapeake, VA

March 2012 to February 2013

ADDITIONAL INFORMATION

Areas of knowledge

• Accounting

• Medical Billing

• ICD9/CPT Coding

• Data Entry

• Medical Terminology

• Insurance Plans

• Collections

• Patient Registration

• CPR & First Aid

• HIPAA Certified

• OSHA Procedure

• Medical Records

• Computer Applications

• Patient Scheduling

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