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Customer Service Medical

Location:
Dammam, Eastern Province, Saudi Arabia
Posted:
July 27, 2015

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Resume:

PERSONAL INFORMATION

Name : Mutasem Abed Alrahman Moh d Almistareihi

Marital Status : Married

Nationality : Jordanian

Place of birth : Irbed- Jordan

Date of birth : 19- 12-1981

Religious : Islam

Address : Saudia Arabia- Al-dhahran

Tel . : JOR +962-*********

Mobile : KSA +966-*********

Email : acqyd5@r.postjobfree.com

OBJECTIVE

To decrease the treatment related problem and medication error by interviewing the patient, discuss the treatment plan with the doctor and follow up the patient. Also increase the satisfaction of the patient and improve the customer service.

EDUCATION AND LICENSING

American Board In Psychiatric Clinical Pharmacy BCPP (Board Certified Psychiatric Pharmacy) - 2015.

Master’s Degree in clinical pharmacy with cumulative average of 3.17/4, rating (very good), University of Jordan, 2009.

Bachelor’s degree in pharmacy, University of Jordan with cumulative average of 3.05/4, rating (very good), 2005.

Anticoagulant Certification Coarse, University Of Florida, 2013

Licensing for pharmacy practice from Saudi Commission for Health Specialties.

Jordanian Ministry of Health licensing for pharmacy practice.

PROFESSIONAL EXPERIENCE

Pharmacist, Saudi Aramco Medical Service Organization (SAMSO), JCIA accredited, from NOV -2010 – up to now.

Clinical Service:

oPharmaceutical care clinic Using pharmaceutical care software for patient assessment, care plan and follow up evaluation.

oAnticoagulant Clinic, writing, dispensing, monitoring, patient education, and follow up the patient who use Warfarin and Rivaroxaban .

oMedication Management Clinic ( using electronic SAP

System) for patient drug refill management.

oHeart failure Clinic : follow up the patient with Heart failure

Outpatient Pharmacy:

oTeam leader in the outpatient pharmacy (solving problem, Patient counselling, and staff education )

o Outpatient pharmacy that dispense medication to the patient through direct dispensing or request through tel. or internet (HR ONLINE).

Clinical pharmacist, AL-ESSRA HOSPITAL (JCIA accreditation), Amman-Jordan, from DEC-2009 to NOV-2010.

oInterview the patient and ask for medication

history, put a care plan, and Follow-up the

Patient.

oParticipate in the medical round and discuss the issues regarding the patient with physician.

oOptimize medication usage, decrease Medication Error and educate the staff about the proper use of drugs.

oImproving the patient care quality by put a suggestion and discuss it.

oMember in pharmacy and therapeutic committee, and continues education committee.

oPrepare patient education material.

Pharmacist, AL-ESSRA HOSPITAL (JCIA accreditation), Amman - Jordan, Inpatient pharmacy, from APR -2006 to NOV- 2009.

oUsing Unit dose system and electronic data entry.

oDo intervention and calling the doctor if necessary.

oChecking for drugs in the floors and insure the proper storage especially for high alert medication.

oReviewing the pharmacy policy and modify it if necessary.

Medical Representative, Muna Alzaben Drug Store, Amman - Jordan, from JUNE- 2005 to APR- 2006.

Clinical pharmacy practice training courses for one year with different medical teams at Jordan University Hospital (Therapeutics and Pharmaceutical care unit) as a part of master program.

LANGUAGES

First Language : Arabic

Secondary Language: English

SKILLS

ICDL course and Comprehensive use of the following Software packages: Word, Excel, and Power Point

INTERESTS AND ACTIVITY

Reading, Community service

Sports: Swimming and Walking



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