Customer Service Sales

Mabel Garcia

HOUSTON, TX ***** ■ H: 786-***-**** ■ ********@*****.***

Summary

Top-notch assistant with 6 years of experience coordinating office management and special projects

with high efficiency. Serve point person for managers, sales teams, clients, and vendors to ensure

proper lines of communication. Maintain excellent communication skills, problem resolution abilities,

and a high level of confidentiality. Equally effective at providing sales management and advanced

word processing support.

Skills

Clerical Active Learning

Microsoft Office Programs (Word, Excel, Negotiation

PowerPoint, and Outlook) Type 35-40 WPM Learning Strategies

Writing Persuasion

Active Listening Economics and Accounting

Computers and Electronics Telecommunications

Service Orientation Transportation

Administration and Management Sales and Marketing

Critical Thinking

Experience

Dispatch & Account and Payables, 02/2013 to 05/2015

D & G TRUCKING US – Medley, FL

dispatch, account and payables Provide administrative support to the Vice President of

Technology and twelve direct reports with a demonstrated ability to improvise, improve

procedures, and meet demanding deadlines.

Coordinate corporate luncheons and develop presentations for meetings and special events.

Direct business relations and distribution of company literature to stimulate client interest and

sales leads.

Manage capital purchases, direct vendor relations, generate and maintain equipment tracking

records.

Process monthly expense reports reflecting supporting documents and budget code indexes.

Track and maintain weekly attendance and annual vacation records on 25 departmental

employees.

Work directly with managers on weekly postings and master reports to facilitate with oversight

for all aspects of composition, editing, and preparation of final copy from draft to distribution.

Sales Representative, 09/2010 to 01/2013

Guest Resort – Orlando, FL

Sell vacation packages, build interest in buyers in the vacation packages, address.

clients' questions and concerns, and maintain awareness of the promotions and.

advertisements.

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate

individuals.

Receptionist, 06/2008 to 08/2010

KV Carrier Services, Inc – Medley, FL

Answer multilineal phone system, data entry, filing, front desk duties, generate truck.

permits and other office duties.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking

messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort

them to specific destinations.

Receive payment and record receipts for services.

Perform administrative support tasks, such as proofreading, transcribing handwritten information,

or operating calculators or computers to work with pay records, invoices, balance sheets, or other

documents.

Customer Service/Collections Clerk, 02/2007 to 06/2008

Best Care Medical Plan – Miami, FL

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate

individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or

invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases.

Answer multilineal phone system, data entry, creating spreadsheets, filing, make collection.

calls, create shipping labels, send packets, customer registration, create Medicaid cards.

books.

Appointment Specialist, 05/2004 to 01/2007

Sears Home Improvement – Lake Mary, FL

Schedule and confirm appointments for clients, customers, or supervisors.

Provide services to customers, such as order placement or account information.

Answer multilineal phone system, data entry, make appointments,generating spreadsheets,.

creating documents, filing, selling products by phone, and booking appointments for the.

Education

High School Diploma: Jun 2004

Miami Senior High School - Miami, FL

Associate In Nursing: RN,

Mattia College - Miami, FL

English, Spanish

Languages

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