Sales Customer Service

JASON PAUL OVERBECK

**** ********** ***. *** ***** NV 89178 C: 702-***-****

E: **************@*****.***

WORK HISTORY

Customer Service Representative

Siegel Suites – Las Vegas, NV

**/**** – 2/2015

Collected rent weekly from all tenants. Answered phone calls and walk in leads by writing down all

information on a lead sheet to follow up with customer on their projected moving date. Explained all

amenities, weekly rent rate, and took customers on tours to show them apartment units and property.

Entered all information in the computer system for rent collected including due dates and additional

fees in excel format. Wrote service tickets for customer issues in apartment units and made sure it was

fixed in a timely manner. Served as one of the key holders to responsibly open store.

Retail Sales

NPS Pool & Supply - Las Vegas, NV

06/2014 - 07/2014

Described product to customers and accurately explained details and care of merchandise.

Stocked and arranged shelves to keep inventory full and neat. Maintained knowledge of current

sales, promotions, rebates, and policies regarding payment and exchanges for customer

satisfaction. Maintained friendly and professional customer interactions at all times.

Inside Sales/Purchasing

Superior Pipe and Supply - Las Vegas, NV

03/2012 - 08/2013

Implemented marketing strategies which resulted in 15% growth of customer sales. Responsible

for creative design to the BCR software for more efficient purchases. Researched and updated

computer system and all required materials needed for higher profits.

Counter Sales/Inside Sales

Ferguson Enterprises - Las Vegas, NV

02/2011 - 01/2012

Answered an average of 15 calls per day by addressing customer inquiries, solving problems and

providing product information. Prioritized daily workflows, including all inbound calls,

quotes and sales related inquiries.

General Manager/Purchasing Agent/Outside/Inside Sales

Las Vegas Supply - Las Vegas, NV

05/2004 - 12/2010

Earned management trust by serving as key holder, responsibly opening and closing store.

Communicated with vendors regarding back order availability, future inventory and special

orders. Partnered successfully with Manufacturers, Sales Representatives, and Customers to

produce higher volume in sales. Prospected and conducted face-to-face sales calls with

business purchasing directors and managers throughout Las Vegas.

Inside Sales

Standard Wholesale - Las Vegas, NV

03/2003 - 04/2004

Addressed and resolved customer complaints empathetically and professionally. Met existing

customers to review current services and expand sales opportunities. Wrote quotes and sales

orders obtained for delivery to job sites.

Warehouse/Receiving/Inside Sales

Keenan Supply - Las Vegas, NV

Unloaded trucks with forklift and checked in material accurately and put away in appropriate

location. Pulled orders accurately and tagged for customer to simplify receiving. Gathered and

verified all required customer and job information for tracking purposes. Accurately documented,

researched and resolved customer service issues.

Warehouse/Counter Sales

Westburne Supply - Las Vegas, NV

01/2000 - 08/2001

Started in warehouse unloading and loading trucks for deliveries the next day. Pulled orders

for customers accurately and promptly to insure prompt delivery to job sites. Entered and pulled

orders at counter to insure effecient and prompt service.

Warehouse/Counter Sales

US Supply - Chester, PA

06/1996 - 10/1999

Maintained knowledge of warehouse product locations and duties to keep an effecient and clean work

place. Worked with forklift to load and unload trucks. Greeted customers entering the store

to ascertain what each customer wanted or needed.

EDUCATION

High School Diploma

Interboro High School - Prospect Park, PA

June 1997

Contact this candidate