Help Desk Test Cases
Resume:
Marc Chambers
***********@*****.***
EXPERIENCE SUMMARY:
• Software Tester with exposure to full Project/QA Life cycle (SDLC);
• Writes Test Plans, Test scenarios and Test Cases, and executes test scripts;
• Able to work in Multi-Platform Environments; Experience in Manual and exposure to Automated Testing;
• Exposure to Database testing with SQL Commands on Database;
• Experience in working with banking clients, exposure to working with Capital Markets clients in highly regulated environments;
• Analyzed and reviewed computer problems and network connectivity issues
• Verified account permissions in Active Directory
• Provided tier 2 support for desktops, laptops, server connectivity, and UNIX and CICS based mainframe systems
• Installed and configured computers, software and related hardware
• Diagnosed remote user connectivity issues with VPN and Citrix.
SKILLS SUMMARY
• Applications: Rally, HP Quality Center, Microsoft Office, Lotus Notes
• Methodologies: Agile / Iterative, Waterfall
• Platforms: Windows 7/2000/XP/NT/98
EXPERIENCE
Capgemini 6/2011 - 03/2015
Charlotte NC
Citibank 6/2014 – 12/2014
Charlotte NC
Implement Optima in an effort to expand their production environment to run end to end processing more efficiently, to be more operation user friendly, as well as future extensible.
Test Analyst
Performed testing additions and changes to loan and trade information in Oracle.
• Create test scenarios
• Execute test cases
• Query and check data in SQL
Morgan Stanley 10/2012 – 5/2014
Charlotte NC
The research article application that creates and publishes the articles for investors to read was being updated from a pdf format to an html interactive one.
Test Analyst
Created research articles and then checking if they published correctly with no defects.
• Performed end to end testing.
• Research Distribution Application: Eidos Methode
• Create and test research articles
• Check xml files for errors
• Create and verify email alerts
Bank Of America 10/2011 – 5/2012
Charlotte NC
We created a mortgage foreclosure program to see if a person had been harmed in the mortgage foreclosure fiasco and if so how much to compensate them.
Test Coordinator
Did end to end functional testing and was the testing coordinator for two other people and me.
• Mortgage Foreclosure Application
• Managed a testing team three
• Developed the test plans and test scripts
• Managed the defect log in Sharepoint
• Tested SQL Database
Capgemini 6/2011 – 10/2011
Charlotte NC
Additional Experience
• Analyzed the current process and introduced Agile Testing for the Center
• Handled the challenge of preparing knowledge repository for new testers
• Exposure to testing for a Risk project
• Represented Testing team in pilot project using Guidewire, Rally and Agile
Additional Training
Requirements Gathering, Business Process Management, PMO, trained in the Capgemini Consulting Guard, Mobile Testing, Foundation Course in Capital Markets, basics of Business Analysis and UNIX
TXU Energy 01/2010-04/2011
Irving TX
SAP Help Desk Agent
• Analyzed customer problems for solutions
• Reviewed issues to prioritize seriousness of the problem
BeaconMedaes 02/2008-12/2008
Rock Hill SC
PC Technician
• Installed and configured computers and related hardware
• Handled computer troubleshooting as well as moves, adds and changes
• Installed images using Altiris which saved the company time and money
• Provided local and remote desktop support for corporate headquarters, sales and service locations
Novant Healthcare 08/2007 - 02/2008
Charlotte NC
PC Technician
• Tested printer configurations
• Managed, maintained and updated inventory of the printers used for hospital-wide patient database upgrade
• Worked independently traveling to various healthcare sites saving the company time and helping meeting change over date in March 2008
Coca-Cola Consolidated 05/2007 - 07/2007
Charlotte NC
Helpdesk Analyst
• Resolved software problems related to MS Office 2003
• Handled various VPN network issues: connectivity, configuration and authentication
Wellpoint 07/2001 - 12/2006
Indianapolis IN
Help Desk Analyst
• Provided tier 2 support for desktops, laptops, server connectivity, and UNIX and CICS based mainframe systems
• Installed MS Outlook and MS Office software remotely.
• Diagnosed remote user connectivity issues with VPN and Citrix.
• Updated computer inventory SQL based database
• Verified account permissions in Active Directory
Midwest Express Airlines 04/1998 - 05/2001
Milwaukee WI
Help Desk Specialist
• Managed updates of the latest version of the front end software
• Managed and coordinated the tracking and refurbishing of airport ticket printers
• Became the key person to resolve the issues and problems with Fast Air software
• Analyzed and reviewed computer problem and network connectivity issues
HIGHER EDUCATION
• University of the Cumberlands – BA Business Administration, 1980
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