Customer Service Quality Assurance

Haily Allard

Professional Summary

Highly enthusiastic customer service professional with three years client interface experience. Skill Highlights

High customer service standards

Strong problem solving ability

Conflict resolution proficiency

Troubleshooting skills

Strong organizational skills

Energetic work attitude

Active listening skills

Courteous demeanor

Work Experience

Customer Service Representitive

October 2012 to June 2015

Wind Mobile - Windsor, ON

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Formulated and enforced Service Center policies, procedures and quality assurance measures. Cashier

September 2011 to March 2012

Liquidation World - Windsor, ON

Worked as a team member performing cashier duties, product assistance and cleaning. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires. Camp Leader

June 2010 to August 2010

Novelletto Centre - Windsor, ON

Instructed children in health and personal habits including eating, resting and toilet habits. Organized activities that developed children's physical, emotional and social growth. Established and maintained a safe play environment for the children. Created daily lesson plans for activities.

Education and Training

High School Diploma : 2011

St.Micheals - Windsor, ON, Canada

3350 Dandurand Ave, Windsor ON N9E2E8

Cell: 226-***-**** - ***.**@*******.***

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