Customer Service Manager

Providing Management and Customer Service Excellence

OBJECTIVE

To secure a position that will be mutually beneficial for myself and my employer, and will utilize my vast skills and experience in management and personnel.

EDUCATION

Plymouth State College Plymouth, NH May 1995

Bachelor's Degree in Physical Education

PROFESSIONAL EXPERIENCE

E & R Cleaners Manchester, NH December 2012 – May 2015

Account Manager

Responsible for all customer service issues for over 50 schools and 6000 customers in New England and New York

Opened cases and conducted all research to resolve cases in an efficient and mutually satisfactory way

Built and maintained strong relationships with contacts at each school

Dealt directly with students, parents and contacts at prestigious schools like Phillips Academy, Dartmouth and Yale

Contributed strongly to weekly meeting that influenced upper management decisions and direction of the company

The Salter School Tewksbury, MA October 2012 – November 2012

Student Advocate

wContacted leads to gain interest in The Salter School's programs

wSet up and conducted interviews and tours with prospective students

wEnrolled new students, and finalized intake paperwork

Orkin Woburn, MA October 2009 – October 2011

Commercial Route Manager & Certified Field Trainer

wOrganized and serviced a commercial route over a large territory

wSold and serviced new customers and add-ons to existing customers

wAssisted in the intake process and training of new hires

Orkin Auburn, NH May 2008 – October 2009

Pest Control Technician

wVisited customer homes and provided valuable pest control services

wNegotiated both large and small scale contracts with potential customers

wAssisted with the training and evaluation of new hires

Cinemagic Hooksett, NH June 2007 – February 2008

Assistant Manager

wPersonnel Manager, responsible for the interviewing and hiring of all staff members

wResponsible for daily management of the theater, including cash deposits, customer service and projection

wHeaded the Cinemagic Safety Committee and conducted monthly safety evaluations

wResponsible for building maintenance and repair schedule

wManaged a staff of 80 employees

Cinemagic Hooksett, NH July 2004 – June 2007

Supervisor

wAssisted in the interviewing and hiring of staff

wResponsible for daily management

wOperated and maintained projectors

wHandled daily cash deposits

wCustomer Service

Manpower Nashua, NH/Fitchburg, MA January 1999 – April 2004

Branch Manager/Senior Staffing Specialist

wResponsible for all daily functions

wManaged a staff of over 100 temporary employees

wHandled accounts payable and accounts receivable

wInterviewed and placed potential employees

wResponsible for all sales calls and customer service

wAssisted with ISO-9000 registration for several branches

wHead of the Regional Safety Committee

wConducted daily interviews and testing for potential employees

wDaily contact with customers, both potential and existing

wFrequently conducted on-site sales and service calls

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