Customer Service Sales

Richard Hudson

Highlights

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Telecommunication skills

Adaptive team player

Experience

Customer Service / Sales

April 2015 to July 2015

Capital Staffing (FIS Assignment) St Petersburg, FL Completed an average of 60-80 out bound customer service calls per day. Recommended and helped customers select product based on their needs. Used consultative, choice and assumptive closing techniques. Completed 90 day assignment with Capital Staffing

Customer Service/Sales

January 2015 to March 2015

PODS Clearwater, FL

Fielded an average of 60 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Implemented a consultative selling approach on all inbound calls. Negotiated prices, terms of sales and service agreements.

Customer Service Representative

July 2014 to December 2014

MANPOWER St. Petersburg, FL

CSR for roadside assistance.

Answer all incoming calls.

Discern situation and dispatch appropriate service. Make all outbound calls to service providers and dispatch their service to client. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Sales/Operations Mgr

April 2010 to May 2014

LANDSTAR St. Petersburg, FL

Handle all incoming calls and outgoing sales calls.Negotiate and arrange transport of goods with shipping or freight companies.

Notify consignees or customers of the arrival of freight and arrange for delivery. Determine method of shipment and prepare bills of lading, invoices, and other shipping documents. Negotiate and arrange transport of goods with shipping or freight companies. Education

High School Diploma : Jun 1971

Barrington High

Skills

Skilled in sales techniques and client interaction. Ability to resolve escalating situations. Proficient with computer applications in a call center environment. Strong verbal and written communication skills. Effective multi-talker. 4737 Lake Villa Dr, Clearwater Florida 33762

Home: 727-***-**** - ****.********@*****.***

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