Customer Service High School
Resume:
Crystal A. Woods
Euless, TX ***40
*********@*****.***
Seeking a challenging career in an administrative position with a progressive institution.
Summary of Qualifications
-Technology: Skilled in Microsoft Office Suite, Windows XP environment.
-Detail, Multi-Task Oriented: Capable of balancing multiple priorities and tight deadlines. Quality, timely projection completion.
-Effective Communication: Professional and polished presentation. Effective in the provision of customer service, interpersonal relations and written correspondence.
Work History/Experience:
PNC Bank: Loan Support Specialist Brecksville, Ohio 2011-2015
Maintained three excel worksheets for tracking legal documents.
Conduct all administrative attestation procedures and returned executed documents to counsel.
Maintained documentations of all communications to counsel.
Verify the accuracy of all information contained in the default related documents.
Researched system applications necessary for financial and legal supporting documents.
Consolidated and reviewed information obtained for Initial Foreclosure Litigation Referral.
Processed and reviewed Court Affidavits/Complaints for counsel to present to the court.
Safeguard Properties: Client Account Specialist Valley View, Ohio 2009-2011
Advised clients of needed insurance claims and damaged properties.
Advocated for the client.
Processed approval and denial reports daily of bids for work that needed to be completed per HUD guidelines.
Maintained and followed-up on properties to put into convey condition for client.
Ran and analyzed Inspection and P&P reports and updates.
Developed and implemented enhancement to the primary information database to expedite data retrieval and reduce completion of monthly reports from two days to one.
J.P. Morgan Chase Bank: Consumer Loan Specialist/Correspondence Registration Analyst Cleveland, Ohio 2001-2009
Created broker closing worksheet in correspondence with lender review department.
Provided sale updates and customer service support for all loan transactions.
Managed all conditions requiring additional information prior to receiving closing approval.
Reviewed outstanding accounts for completion and accuracy by verifying all final documents.
Evaluated FHA connections for accurate credit and borrowing information.
Forwarded forty-fifty loans daily to underwriters for closing preparation.
Produced government monitoring information disclosures and flood certificates.
Completed and processed titles under state-to-state requirements.
Maintained strong relationships with lender reviewers, brokers and account executives.
Eaton Corporation: Junior Administrative Analyst Cleveland, Ohio 2000-2001
Provided administrative support to management officers.
Conducted web-based customer intelligence research and compiled the information for use by the Business Development, Divisional Sales and Marketing departments.
Developed a detailed customer database for the Air Conditioning and Refrigeration division.
Education: Shaw High School Cleveland, Ohio
High School Diploma
Completed 810 hours of Cooperative Business Education
References Available Upon Request
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