Customer Service Representative

THOMSEN MABVUNDWE

CUSTOMER SERVICE REPRESENTATIVE

**** *. **** **, *** # 1229 Carrollton, Texas 75006 Cell: 469-***-**** **********@*******.***

QUALIFICATION SUMMARY

Results driven Customer Service Representative with 12 years’ experience seeks a challenging position in a well-established organization using excellent customer service and sales skills to meet the company goals.

QUALIFICATIONS HIGHLIGHTS

Professional, well-spoken Customer Service Representative with about 12 years’ experience who achieves prescribed customer service levels.

Strong sales skills, known for exceeding goals, both sales and referrals.

Excellent listening skills, strong communication skills, both written and verbal while executing operational objectives.

Courtesy and professionalism on all calls to provide a positive customer experience.

Results driven, customer focused, problem solver, fast learner and good at using company tools to by calling using referral sources, walk –in sources, telephone or in-person calls.

Knowledgeable at identifying customer needs and through probing and sales tools.

Strong work ethic, punctual and reliable, and very good at developing peer relationships.

Dependable with proficient attention to detail.

Ability to work efficiently both independently and as part of a team.

Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint & Microsoft Outlook.

PROFESSIONAL EXPERIENCE

Customer Service Representative JMI Financial Aug 2011 – May 2015

I was the direct contact with the customer providing them with customer service, sales for new products and also provided sales support to existing customers.

Responded promptly and answered/resolved customer inquiries and complaints about their life insurance portfolio over the phone.

Investigated and resolved service issues and/or product problems.

Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.

Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

Supplied customers with written responses and information and followed up on customer communications.

Customer Service Representative Millennium Services Aug 2010 - Jul 2011

Communicated directly with customers by phone or electronically concerning their life insurance, health insurance and a variety of discount packages.

Provided customers with technical support using maintenance procedures created with company products.

Wrote and kept accurate records of discussions and correspondence with customers.

Met with other team managers to discuss possible improvements in customer service and companies.

Trained and coached team members to deliver a high standard of customer service.

Learned about products and services and kept up to date with changes.

Kept ahead of technology developments by attending professional courses.

Customer Service Representative Kardex Inc Feb 2008 - Jul 2010

Provided frontline customer service and sales support for prospective and existing customers concerning their life insurance.

Maintained admirable customer service standards with both internal and external customers.

Specialized in making add-on sales by persuading clients to purchase more than what they initially wanted, increasing the value of each sale.

Analyzed, reconciled, and submitted claim packages for underwriting approval inside required time frame.

Worked directly with insurance agencies.

EDUCATION

High school Diploma Harare High School 1982 - 1985

Business Administration Richland College 2000 - 2002

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