Sales Administration Customer Service Business Development

Sharon P. Slovenz

** ******** ****, *********, ** 07724 H: 732-***-**** C: 908-***-**** **************@*****.***

Professional Summary

Polished, dedicated, reliable sales administration professional with an incredibly strong work ethic and over fifteen (15) years working in a variety of fast-paced work environments such as sales, marketing and finance. Proficient in Microsoft Office (Word, Excel, and PowerPoint) as well as several Customer Relationship Management (CRM) database programs. Effective team player with a positive, cooperative attitude with expertise in delivering superior organizational and administrative service to all levels of management, field sales and clients. Dedicated to creating and maintaining an organized and efficient working environment. Professional and supportive attitude aimed at improving morale and work efficacy. Proven effectiveness in both corporate and virtual office environment while supporting high demand internal customer interactions. Focused, flexible, and effective problem identification and solving strategies.

Work Experience

March 2014 to Present

Client Support & Fulfillment of Pharmaceutical Samples

J. Knipper & Company, Lakewood, NJ

Responsible for day-to-day management and fulfillment of pharmaceutical sample/collateral orders via EDI for multiple clients

Determine order release by priority of allocation

Create new and update existing work orders as necessary

Simultaneously utilizes multiple databases to efficiently extract order information for quick response to inquiries

Processing, expediting and tracking of field sales and practitioner orders

Daily monitoring of inventory to prevent back order situations

Preparation and distribution of daily, weekly and monthly reports

Provides clients and practitioners with superior customer service

Monitor shipments for possible Lost In Transits and initiate claim investigations

Ensure all activities meet regulatory compliance requirements such as HIPAA, DEA regulations, Prescription Drug Marketing Act ("PDMA")and Current Good Manufacturing Practices ("cGMP")

November 2011 to January 2013

Inside B2B Sales Representative for Enterprise Software Marketing Programs

Dittman Incentive Marketing, New Brunswick, NJ

Contacted and effectively interacted with an average of 50 “B2B” prospects through emails/calls per day

Recommended and assisted customers in choosing software modules resulting in increased efficiency and profitability

Coordinated sales team’s on-site and virtual software demonstrations while working closely with management

Maintained thorough prospect/customer activity records in “Commence” (CRM) database

August 2004 to March 2010

Inside Sales Partner for SaaS Medical Billing Services Software Provider (Full-Time Remote Position)

CareAnyware, Inc., Cary, NC

Researched and effectively contacted prospective clients which required building strong, trusting business relationships

Piloted, developed and demonstrated the value of the Inside Sales program resulting in a significant increase in revenue

Increased customer base by 1,000 percent in 4 years

Assisted the sales team - Coordinated Vice President’s/Account Managers’ travel and demonstration schedules

Maintained and organized thorough prospect/customer activity records in “Goldmine” CRM database

Sharon P. Slovenz

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May 1999 to July 2013

Administrative Staff Manager – Homecare & Hospice Business Unit Misys Healthcare Systems, Tinton Falls, NJ

Actively supported the Vice President of Sales, Account Executives and Inside Sales Representatives daily needs

Contract/proposal administration and pricing development

Maintained software and hardware pricing worksheets in Microsoft Excel to insured error-free pricing for complex deals

Insured all deliverables were written and submitted to all departments on a daily basis

Administrator for “ACT” CRM database – managed weekly database synchronization process, created/executed custom queries/reports, database “field” management

Responsibilities included screening, interviewing, training, and supervising the administrative staff

Planned and executed the annual client appreciation event requiring effective research and event site selection, monitoring and complying with event budget, menu selection, invitation process, prize selection, entertainment, etc.

Co-coordinator of trade show booth production, presentation, preparation and set up at National Association of Home Care (NAHC) annual conference

Managed the annual trade show, request for proposal response/decline and user group meeting calendars

Actively participant in the month-end/year-end sales process

Reconciled departmental expense reports

Ensured all ad hoc requests were handled in a professional, thorough and timely manner

Liaison to 600+ clients

June 1993 to April 1999

Executive Assistant to the Controller

Bradco Supply Corporation, Avenel, NJ

Involved in corporate annual business insurance renewal and personal property coverage quarterly updates

Updated monthly Profit & Loss Statements for 67 branches, Plan versus Actual, Top 10 Customers, 10-Year Sales History and Shareholders Report

Monitored branch compliance on safety policies and procedures, such as “How’s My Driving Program”, Back Belt Program and Safety Committee Meetings

Education

Holmdel High School, Holmdel, NJ (Diploma)

The Stuart School of Business Administration, Asbury Park, NJ (Diploma)

Computer Insight Learning, Eatontown, NJ (Program Completed)

Actively participate in Landmark Worldwide’s personal/professional development seminars

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