Customer Service Manager

Manuel Muñoz Del Río

Adress: C/Almería nº**, **500 Arrecife

LANZAROTE (Las Palmas)

Telephone: 678541872 Email: *.********@*****.***

Birth Date : 25 July, 1988, Gelsenkirchen (Germany)

EDUCATIONAL BACKGROUND

Bachelor in Political Sciences, University Complutense Madrid, 2013

Superior University Course in Digital Marketing, University Juan Carlos I Madrid, 2015

Expert in Marketing, Publicity and Communication, EUDE Business School (Currently)

PROFESSIONAL EXPERIENCE

(March 2015-Actually) Account Manager

PowerOnFm, Lanzarote

Radio station for english speakers only in the island of Lanzarote and Fuerteventura. Administrator of advertising accounts, public relations, management and customer base,negociation with customer B2B

(November 2014-Actually) External Marketing Consultant

Max Definition LTD, Seychelles

Business analysis,Project Management, Digital Marketing and Product Marketing

(July 2014-Actually) Commercial & Marketing Manager

Gran Karting Club Lanzarote, Lanzarote

Administrative work, HR, Sales management and sales force management, institutional communication,design and manage surveys, public relations, media planning, community management,social media strategy, graphic design, negotiation with tour-operators.

(February 2014-July 2015) Commercial Manager

Crazy Loop, Lanzarote

Management of 3 clothes shops, purchasing management, import from asian countries (Indonesia and Thailand), quality control in the manufacturing processes for an own line of clothing in Bali,customer service,visual merchandising, marketing strategy. Customer satisfaction, returns, quality, stock levels.

(2013-2014) General Manager

Funlife Producciones, Málaga

Event management, HR management and sales team, marketing and corporate communications, corporate image design, community management and communication strategies, booking agent.

(2009-2012) President, responsible for communication and events coordinator

University Student Association UEFP, Madrid

Creating events with prominent figures from spanish politics as the act "Analysis and new horizons in Catalonia" . Community Manager, marketing strategy and web 2.0 communication, students representative in various departments.

(2009-2012) Public Relations and Barman

SuperSonic,Nirvana,Clamores Jazz,Lady Soul (Madrid)

Customer service, ticketing service, serve beverages and making cocktails.

(2009-2012) Summer camp courses coordinator

National Official Association of Politics and Socilogy, Madrid

Creating dossiers of all courses, advertising and marketing, sales coordinator strategies, HR, Institutional Relations and approval of qualifications .

(2010-2011) Interviewer

Rivas Participa Program for the Council of Rivas Vaciamadrid, Madrid

Development and realization of polls at street on participatory budgets of the City of Rivas.

(2008-09) Sales Assistant

Zara,Whitecity,London (United Kingdom)

Customer service, replacement of clothing sold, visual merchandising, unpacked and tidy order.

(2006-07) Administrative Assistant

Atrium Terra Real State,Málaga.

Update the properties database, search for new properties,customer service and create promotional offers .

OTHER COURSES

(Currently) Course “International Marketing in Asia” by Younsei University of South Korea.

(Currently) Couse “Successful Negotiation: Essential Strategies and Skills” By University of Michigan.

(Currently) “Managing Food & Beverage Companies” University of Bocconi, SDA School of Management.

Specialization Course "Organized crime, terrorism and human security"

University International Center for Peace Missions. Helsinki Spain taught by Dr. Edgardo Buscaglia, principal researcher at Columbia University (New York-USA)

Course "Events organization" inwhite School (Online)

Course "Introduction to political communication and electoral campaigns" Illustrious National College of Doctors and Graduates in Political Science and Sociology.

Course "Security and Defence Policy in Times of Economic Crisis" Illustrious National College of Doctors and Graduates in Political Science and Sociology.

Course "European Union. Balances and Current Perspectives"Menendez Pelayo International University.

Competition "Oxford International Model United Nations 2010" Committee on Disarmament & International Security (DISEC).

Course"Keys to understand the European Union today" Ucm Jean Monnet Chair of European studies taught by former European Parliament President Jose Maria Gil-Robles Gil-Delgado.

SKILLS AND KNOWLEDGE

Computer: Microsoft Office, Adobe Acrobat, Photoshop, Paint Shop Pro, the Gimp.

Languages: English High Level, lived in London and EEUU. Spanish Mother Tongue.

European Drive License B1.

Skills: Leadership, Friendly, Organisational skills and competences, Proactive and dynamic, Negotiation Skills, Business Analysis, Social Media Marketing, Digital Marketing, Marketing Analysis, Sales Management, Communication, Politics, Political, Communication, Marketing Communications Planning, Graphic Design,Event Planning.

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