**** ********* ****** *****: 336-***-****

Kernersville, NC 27284 Email: acqxsg@r.postjobfree.com

Ross A. Metcalf

Experience in technical writing, creating Standard Operating Procedures (SOP), Training Manuals, Run Manuals and Software Test Procedures.

Summary of

qualifications

Conduct training so end users could maximize the changes and improvements made to computer programs used by Navy Intelligence personnel.

Execute software testing on computer systems used by Navy Intelligence personnel, responsible for testing the Man-Machine Interface (MMI) and the Security module.

Conduct ad-hoc training for end users.

Taught “Introduction to Computers” to high school teachers at a community college.

Design databases for various projects.

Conduct computer repair, installation and imaging.

Complete printer installations, configuration and troubleshooting.

Experience in network troubleshooting.

Create Risk assessment reports for military bases.

Created Standard Operating Procedures for the School Board which eliminated errors by 40%.

Professional

Accomplishments

Designed a database to track STRs (Software Trouble Reports) which identified software problems and generated various reports for DoD.

Conducted Accreditation Testing on-site at Navy bases; successful testing was required before the new software was deployed by J2 Division.

Wrote training manuals for U.S. Navy personnel

Conducted difference training on Navy Bases.

Identified and reported program errors to the development team.

Completed Risk Assessment on military bases.

Work Experience

2/2007 – 8/2012

Novant Health

Winston-Salem, NC

End User Technician

Write procedures for non IT co-workers.

Identify and resolve network problems computers and printers.

Executed preventative maintenance on computers and printers, to improve performance. I performed maintenance on more computer systems than anyone else.

Installed and configured hardware and software.

Often manually removed viruses from computers.

6/1997 - 3/2005

Metcalf Company

Greenville, NC

Owner

Wrote procedures and training documents. I wrote procedures and training documents for over twenty companies on my own.

Designed websites for small companies and individuals.

Performed computer repairs and upgrades.

Conducted training for multiple companies. Over twenty-five companies

.

7/1998 – 6/2000

S & R Computer Associates

Greenville, NC

Novell Network Technician

Created training procedures and user manuals for customers.

Was responsible for installing and configuring network hardware and NOS on servers. I performed services on-site with no supervision or coworkers.

Installed hardware and software on computer workstations.

Executed problem resolution for hardware, software, cables and hubs with no assistance. Completed five systems each day.

1991 - 1996

Hyde County Board of Education

Swan Quarter, NC

Technology/SIMS Coordinator

Wrote Standard Operating Procedures (SOP).All tasks were processed on a AS/400. This eliminated 50% of system errors.

Was the primary author of Hyde Counties

Technology Plan which specified a five year for integrating technology into the schools and local community..

Wrote button-level test procedures and test input data.

Wrote, executed and analyzed functionality and security accreditation test procedures.

Executed computer repairs and upgrades throughout the school system..

Assisted SIMS (Sims Information System) operators with system problems.

The support center often asked for my help.

1985 - 1991

ManTech Services International

Lexington Park, MD

Systems analyst, software tester, technical writer/trainer

Wrote training manuals for U.S. Navy personnel.

Conducted on-site training for U.S. Navy personnel.

Wrote button-level test procedures and test input data.

Wrote, executed and analyzed functionality and security accreditation test procedures.

The system which I was assigned to test was GCCS-M.

Analyzed and documented system failure during tesing.

As a courier, was responsible for delivering classified documents to Navy commands.

Possessed TS/SCI security clearance. Debriefed September 1991.

5/1978 – 10/1985

U.S. Navy

Norfolk, VA

D.P. Data Processing Technician DP2

Education

July 2003 – December 2005

Kaplan University

Davenport, IA

Associate of Applied Science/Computer Information Systems

Office Information Systems

3.85 GPA

Certifications and Associations

Member of the Alpha Beta Kappa National Honor Society

Certified Novell Engineer (CNE). Versions 3 and 5.

Certified Novell Administrator (CNA). Versions 3, 4 and 5.

HIPPA Regulations.

Held TS/SCI Security Clearance.

ADP Security Risk Assessment.

Dell Customer Introduced Damage

Dell Microsoft Windows 8

WWTS DSD Exam

WWS Service Excellence 2010

Dell Foundation 2010 Desktop

Dell Foundation 2010 Laptop

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