Customer Management

Dhawal Kapadia

https://www.linkedin.com/pub/dhawal-kapadia/a/98/ba6 • 630-***-**** • **************@*****.***

Perusing masters in Information system. Have combined experience in development and IT sales. Have hands on experience in SQL, PL-SQL, HTML and Java. During the course work developed skills of managing IT projects using software development life cycle.

SKILLS:

Software : J2SE-5.0, JDBC, Struts, PL- SQL, Toad, HTML

Packages : MS Office, Word Excel and PPT

Hardware : Assembly and Disassembly of PC

Management : IT project Planning/Management and Financial Management

WORK EXPERIENCE:

CMS Info System Private Limited Mumbai, India November 2012 – September 2013

Contributed in the development of software’s, from requirements definition through successful deployment

Implemented software using Java as front end and SQL as back end

Comfortable Writing complex SQL queries

Designed and developed web pages using HTML

Strong client facing skills. Problem solving capability peered with strong communication skills

Traccion Technologies Private Limited Mumbai, India March 2012-September 2012

Getting in touch with the prospects and scheduled meetings with the prospects (Lead Generation)

Handled pharmaceutical sector across 2 states

Managed Customer Accounts: Went to the customer site and understood the customers problems and maintained good and healthy relationship with the customers

Solution management: Handed over the customer’s requirement to the system analyst team. Created a protocol according to the customer’s needs and addressed customer’s problems

Gave a complete demo of Pharma IT product at customer site (Electronic Batch Record)

In the span of 7 months sold product of 2.5 million Indian Rupees

Successfully implemented Electronic Batch Record at one of the customer site

PROJECTS:

myStackOverflow: An Online Question and Answer Site January 2015-May 2015

Build up a question and answer site similar to myStackoverflow. The challenging part was to build up this project without the actual GUI

As a part of team, created ER diagram and tables

Created numerous simple to complex quires involving self join, sub queries, etc.

Tuned and optimized queries by altering database design and analyzing different query option. According to the given requirements, created functionalities using PL/SQL

LR on Six Sense Technology August 2014-December 2014

Six Sense Technology is a wearable gestural interface that brings the digital information with the physical world around us. The handy device to which the projector and camera is connected is installed with the software that helps in capturing the data projected and later processes it to get the desired output.

The main winning point of the SST prototype was that it allowed users to interact with the data in the simple possible way.

Twitter Based Post Traumatic Stress Disorder (PTSD) Prediction Framework

August 2014-December 2014

Sentiment analysis based searching virtual commons in popular social media (Twitter) based on an individual’s personal interests, current behaviors, mental conditions etc.

Designed a question sets according to twitter message using (DOSPERT),(BSSS), (VIAS) scale

Total 1060 Twitter accounts were selected; Tweets used at least 75% English; 636 Accounts, 55 PTSD sufferers

Goal of this project was to recommend individual’s virtual commons based on his own activities with text mining and sentiment analysis in their subconscious mind

EDUCATION:

Master of Science in Information System Expected Dec- 2015

University of Maryland Baltimore County, MD

Bachelor of Engineering in Computer Science May 2011

Atharva College of College of Engineering, University of Mumbai

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