Customer Service Assistant

Tonya S. Smith

*** ******** ***. #3-904-***-****

Jacksonville, FL 32207 ********@*****.***

OBJECTIVE

To establish myself in a permanent position with a stable, growing organization where my capabilities and experience will be utilized most effectively and where I can expand my professional opportunities.

PROFESSIONAL EXPERIENCE

Coggin Toyota at the Avenues – Jacksonville, FL April 2014 – May 2015

Automotive Service Writer Advisor

Initiated automotive services and repairs by ascertaining performance problems and services requested. Verified warranty and service contract coverage and explained provisions and exclusions to customers. Developed estimates and wrote repair orders. Maintained customer rapport while collecting payment, answering questions and concerns, and arranging towing and temporary transportation. Maintained automotive records. Prepared and submitted purchase orders. Verified and processed invoices for payment. Received, disbursed, and reconciled petty cash fund. Received and screened phone calls for management. Interfaced with vendors and suppliers, providing effective customer service.

Infiniti and Subaru of Orange Park – Jacksonville, FL April – October 2013

Head Cashier/Customer Service

Managed payroll for approximately 50 employees via ADP. Processed all cash receipts by totaling customer purchases and collecting payments. Cashed out completed work orders. Maintained checkout operations by following policies and procedures and reporting needed changes. Ordered supplies for all departments. Processed Fidelity claims coupon reimbursements. Served as customer point of contact for dealership. Received, disbursed, and reconciled petty cash fund. Received and screened phone calls for management. Interfaced with vendors and suppliers, providing effective customer service.

Supervised 2 cashiers.

American Sleep Medicine – Jacksonville, FL January – February 2009

Accounts Receivable, Temporary

Managed accounts receivable for 5 accounts. Coordinated with insurance companies to insure correct coding and payment. Performed collection duties on delinquent accounts.

Supervised 3 billers.

Okaloosa County School District – Okaloosa, FL January 2006 - June 2008

Development of Curriculum

Served as a substitute teacher in middle schools instructing students in primarily math and science subjects.

Gulf Coast Cosmetic Facial – Destin, FL November 2006 – May 2008

Administrative Assistant

Assisted with procedures in the hospital and outpatient clinic. Processed patient check-in and check-out. Filed medical and dental insurance claims electronically using ICD-9 coding. Managed scheduling of appointments and surgeries for 4 offices. Traveled to other offices to provide training and other services. Ordered office supplies for all locations. Attended networking events to advertise for the company.

Dr. Peter Masone – Destin, FL March 2002 – march 2004

Dental Assistant

Assisted with procedures including consulting on whitening procedures and making denture adjustments and impressions. Scheduled patient appointments. Processed insurance and cash receipts and made deposits. Handled the advertising for the office as well as the equipment accounts and ordering.

Tonya S. Smith

Page 2-904-***-****

Dr. K. Williams – Ft. Walton, FL February 1994 – December 1996

Private Home Health Care Provider

Assisted patient with daily living by administering medications, scheduling doctor appointments, transporting to appointments, preparing meals, shopping and performing light housekeeping duties.

Supervised 2 other health care providers.

Home Patient – Destin, FL February 1992 – February 1994

Home Health Care Provider

Assisted patients with daily living by administering medications, scheduling doctor appointments, transporting to appointments, preparing meals, shopping and performing light housekeeping duties.

EDUCATION

Certificate in Dental Radiology, August 2004 - Gulf Coast Community College – Panama City, FL

Certified Nursing Assistant, March 1992 – International Career Institute – Fort Walton Beach, FL

Diploma, May 1991 – Lithia Springs High School – Lithia Springs, GA

TECHNICAL SKILLS

Microsoft Windows, Word, Excel, PowerPoint, ADP, Quickbooks

Type 50wpm, Bond IME

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