Customer Service /Collections

Tina Mancour

*** **** ****** ** ***** MI ***** Cell Phone 1-810-***-****

email:***************@*****.***

Objective

Motivated customer service specialist with excellent communicator with 8 years in a demanding call center environment as a customer service representative . Collections driven to exceed goals and build long term relationships with customers. Delivers positive experiences through high quality customer care Education

Central High School

Experience

8/2008 to present

Customer Service Russell Collection Flint MI

Answering phones and assisting customer's

Directed calls to appropriate individuals

Greeted customers entering Russell Collection to discuss there account

Processing Credit Card Payments

Receiving cash and giving change

Processing mail through Stamp.com

Taking Mail to Post office/Depositing money into Russell Collection bank accounts

Processing Chapter 7 & Chapter 13 Bankruptcy

Electronic filing on Chapter 7 & 13

Entering new business

Responding to consumer validations request

Eoscar -Consumer Disputes

01/2004 to 9/2008 Customer Service/cashier Value City Clothing Store Flint MI 3/1999 to 6/2008 Manger/Cashier Shaheen Dollar Store Flint MI

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