Customer Service Human Resources

Erick Rico

**** ****** ******. *******, ***** *7054

Email: ********@*****.*** Cell Phone: 956-***-****

Objective:

Bilingual customer service oriented management major with experience handling technical and administrative duties for businesses. Strong problem-solver who excels in multi-tasking in a fast paced environment with attention in detail and sense of urgency. Seeks to assist organization, optimize departmental efficiency, strong work ethic and contribute to a positive work environment.

Education:

The University of Texas - Pan American (UTPA) Edinburg, Texas Bachelor of Business Administration in Management

Graduation Date: December 2013 GPA: 3.5

Student Leadership and Organizations:

UTPA: Collegiate Entrepreneur Organization (CEO), Member Aug. 2012-Present

UTPA: Society of Human Resource Managers (SHRM), Member Aug. 2012-Present

UTPA: Society for Industrial and Applied Mathematics, Member Aug. 2011-May 2012

Work Experience:

Baja Air

Operations Director and Legal Representative Dec. 2009 - Present

■Responsible for management oversight of the delivery of services, procurement, logistics, sales/contracts, attainment of profit objectives, business expansion, safety, quality, development of human resources, and the adherence to policy and procedure and statutory regulations. DOT Hazardous Material Awareness certified.

■Solicited and obtained a multi-million 5 year contract by the United States Department of Agriculture

■Prospected potential Government departments, business owners and political parties for marketing campaigns and flight services.

■Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancement of services

■Implemented low cost operating airplane maintenance program, saving the company over 30% and decreased fleet maintenance interruption.

■Increased company income by increasing flight time and enhanced area coverage

■Optimized fleet usage by creating a strict operational checklist

■Human Resources duties included searching for best talent and hiring the most qualified pilots, weekly payroll, account receivable, daily operational costs, adapting to new Federal Aviation administration laws and accommodating client needs.

Wal-Mart #3886

Assistant Manager Internship June 2012-August 2012

■Participated in a 10 week program which provides college students the opportunity to utilize education in a retail management environment.

■Cross-trained to aid management team with various aspects of business, including: human resources, budgets, schedules, efficiency of operations, accounting, and sales.

■Helped with forecasting sales according to season and adjusted personnel scheduling as needed and reported information to appropriate management.

■Executed inventory distribution and merchandising according to company modulars.

Skills:

Communication: Bilingual in Spanish and English. Spanish native speaker. Excels in team environment, conscientious of time management and delegating assignments for efficiency. Confident with public speaking and engaging with business professionals in a networking environment.

Computer Literate: Microsoft Office, Excel, and other programs

Analytical: Excels at solving math problems, resolving problems at short notice.

Career Oriented: Geared to continued professional development. Relocatable for career opportunity.

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