Tora Lewis

Technical Support Representative

Grand Prairie, TX

acqxfe@r.postjobfree.com - 214-***-****

To provide an Enthusiastic and honest attitude with a great work ethic.. I have a positive attitude & pleasant personality; effective memory skills; good hand eye coordination; dependability, ability to follow directions & a strong willingness to learn.

WORK EXPERIENCE

Forklift Driver

XLC Services - DeSoto, TX - September 2012 to April 2014 Operated order picker program and forklift in and around warehouse

• Pulled product from the warehouse for shipment to the stores

• Wrapped order on pallet for shipment Loads and unloads shipments, pallets, etc.

• Assisted Overflow department with ensuring that all needed material was available.

• Cleaned up work area.

Customer Service Representative

PFS WEB - Plano, TX - August 2010 to July 2012

Addressed customer complaints and escalated calls to proper tier

• Entered new customer information into company system

• Managed customer problems and complaints with tact and attention to prompt customer service and received team and customer service awards.

• Provides timely and accurate information to incoming customer order status and product knowledge requests

• Processes customer orders/changes/returns according to established department policies and procedures Technical Support Representative

Telvista - Dallas, TX - February 2009 to June 2012 Monitored and maintained computer systems and networks

• Performed troubleshooting for system and network problems, diagnosed and solved hardware or software faults;

• Worked continuously on a task until completion

• Talked with staff or clients through a series of actions, over the telephone to help set up systems or resolve issues

EDUCATION

J.F. Kimball High School

August 1992 to May 1996

ADDITIONAL INFORMATION

Skills: Microsoft Word, Excel, PowerPoint, ICAD systems.