Project Manager Management
Resume:
Kyle R. Ostendorf **** Fountainhead Drive
Raleigh, NC 27609
*********.****@*****.***
Areas of Strength
Leadership: Motivates and mobilizes team and clients in a fluid project environment
Goal Oriented: Able to work independently and within team structure to successfully meet/exceed targets
Organization and Time Management: Establishes priorities in a changing environment while meeting established deadlines
Communication and Presentation Skills: Demonstrates ability to engage clients, leadership, community hospital leadership, and internal workforce to effectively convey project plans, goals and methodology
High Standard of Excellence: Improves and expands project scope based on independent research and collaboration with leadership.
Strong Desire to Grow Professionally: Highly motivated to increase knowledge base to better serve clients, corporation and self
Professional Experience
Allscripts Healthcare Solutions, Inc., Raleigh, NC
Project Manager 2012-Present
Virtually managed the upgrade/migration of electronic medical records software for over 500 clients nationally in coordination with hospital leadership, onsite implementation team and overseas technical team
Utilized Change Management process to improve deliverables to Clients
Successfully addressed and troubleshot technical issues escalated by other Project Managers
Facilitated satisfactory resolution of issues and concerns of challenging clients and personalities.
First Project Manager to go live on the upgrade process which included documenting the challenges and successes to streamline the process
Maintained upgrade and project management documentation utilizing Allscripts internal tools.
Researched industry standards for market research firms that involved interviews, demonstrations, and evaluations of vendors which concluded with a recommendation to Senior Management leading to a new partnership
Implementation Analyst 2011-2012
Coordinated the overhaul of the transactional survey process and developed the Allscripts Client Satisfaction (“ACS”) survey to better gauge Clients’ satisfaction of 18 products and services
Designed and implemented new survey process within the Professional Services Organization which included a new vendor, metrics, redefined data parameters and consolidated all products and services within one survey process that created uniformity across platforms
Monitored and maintained the transactional survey process and vendor dashboard and facilitated resolutions to Client issues to improve overall Client satisfaction
Developed survey process to more accurately reflect the Clients’ satisfaction of individual events by targeting the question which elicits more useful data and feedback
Raised the Professional Services Organization’s transactional survey response rate to approximately 60%, 35% higher than the industry average
Drafted and presented an internal white paper to Senior Management that analyzed and made recommendations to the current transactional survey process
Developed employee tutorials and manuals outlining the new survey process and dashboard
Educated management groups and Professional Services Organization on the changes to the ACS process and the anticipated impact to their respective teams
Kyle R. Ostendorf
The Law Offices of James P. Laurie III, PLLC, Raleigh, NC 2009-2011
Associate Attorney
Managed a large legal caseload to preserve Clients’ contractual and statutory rights
Facilitated the licensing process for out of state Corporate Clients by the Secretary of State and the North Carolina Licensing Board for General Contractors
Prepared and presented legal cases during mediations in conjunction with Managing Partner
Researched, analyzed and formulated legal opinion to present to Senior Attorneys and Clients on legal issues (Contracts, Tort Law, Lien Law, etc.)
Organized and prepared exhibits and documents for the depositions of witnesses and parties.
Presented legal topics at a meeting of the American Subcontractors Association of the Carolinas
Drafted Motions, Memorandums, Witness and Exhibit lists and other Pleadings in Federal and State cases in North Carolina
Maintained close communication with Clients during the discovery, pre-trial planning, trial and post-trial stages of disputes
Advocated for Clients during oral arguments, motions and Court Hearings
Elon University Athletic Department, Elon, NC 2009-2010
Compliance Assistant
The Law Offices of James P. Laurie III, PLLC, Raleigh, NC 2008-2009
Law Clerk
Winfree and Winfree (now Adams and Winfree), Greensboro, NC 2007-2008
Law Clerk
Education
Elon University School of Law, Greensboro, NC 2006-2009
J.D., North Carolina Bar # 39960 (Bar Passed 2009)
Elon University, Elon, NC 2001-2005
B.A. Corporate Communications
Management and Strategy Institute 2015
Change Management Specialist Certificate (CMS)
Six Sigma Lean Professional (SSLP)
Software
Microsoft Office Suite SharePoint
Clarity Allscripts ProPM
Salesforce Oracle
Honors and Recognitions
Elon University School of Law
Student Bar Association Class Representative 2008-2009
Elon University School of Law Student Communications & Public Relations Chair 2007-2008
Elon University
Four Year NCAA Division 1 Varsity Letter Winner (Soccer) 2001-2005
Community Involvement
Make-A-Wish of Eastern North Carolina 2013-Present
Wish Grantor (40+ wishes granted)
Hospitality Co-Chair Make-A-Wish Ball
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