Requirement Analyst, Process Improvements, Test Management
Resume:
Geniece Hightie
Maywood, IL 60153
*********@*****.***
SUMMARY
A Business Support Analyst offering 17 years in the Banking Production Industry, with expertise in managing business and systems requirements, user acceptance testing, process improvement and end-user training. Experienced in hiring, employee relations, training and development, as well as providing financial reporting and assistance. In addition, I have 12 years’ experience as a Sr. Financial Analyst, whereas I managed accounts payables, receivables and audits.
CORE COMPETENCIES
Banking Experience
System Maintenance
Credit Card Processing
Financial Analyst
Reconciliations
Month End Processing
Payment Processing
Requirements Analysis
Test Management
Release Management
Team Building
Budgets/Auditing
Quality Assurance Testing
User Acceptance Testing
Project Management
Performance Management
Process Improvement
Operations Management
TECHNICAL SKILLS
Excel
Word
Access
PowerPoint
SharePoint
SQL Server
QuikBooks
Project
PROFESSIONAL EXPERIENCE
HSBC (Schaumburg, Illinois) 02/7/2011-10/30/2014
Business Support Analyst
Administered user acceptance testing with a focus on documenting defects and executing test cases. Managed testing cycles to include test plan creation, development of scripts and co-ordination, for both internal and external customers. Maintained and distributed reports and audits, either monthly or quarterly. Ensured that procedures and systems met changing business needs.
Mapped process activities to desired outcomes, reviewing and documenting results to rectify 100% operational efficiencies.
Lead monthly release meetings with the operation team, whereas there was a documented descriptive review and training of all upcoming system enhancements, resulting in no production downtime.
Followed-up and assisted the operations team after production loads, thus preventing production downtime.
Supplied, reviewed, tested and provided feedback for outsourcing project requirements, ensuring all migrations were completed by the given deadline.
Reviewed and prepared monthly volume and financial reports and forwarded to Senior Management by the fifth of every month, with no occurrences of being late.
Managed monthly spot audit reviews, allowing 90% completion of them by month end.
Completed quarterly system audits, ensuring that all associates were in compliance to have access to the system within 30 days after the quarter ended.
Analyzed and completed all semi-annual updates to procedures, ensuring regulatory compliance of the payment processing area.
Added, deleted and modified all system ID's, within 24 hours of receiving the request, as not to disrupt productivity for associates.
HSBC (Schaumburg, Illinois) 11/9/1996 - 2/4/2011
Unit Manager
Oversaw the daily operation support for a high volume production department of 22 associates. Responsible for all associates payroll and overall development.
Corrected quality issues, resulting in errors decreasing from 30% to 10%.
Approved payroll for staff in a timely manner, eliminating company issued live checks to associates.
Developed a workflow chart for associates, ensuring that the same day timeliness goals were being met at 95%.
Produced and reviewed monthly reports using Excel spreadsheets, of all measurable functions, within 5 days after the month closed, allowing associates to improve their productivity.
Communicated any equipment issues to the outsource service contractors, reducing production downtime.
Reduced and controlled company expenses by monitoring overtime on a bi-weekly basis.
Eliminated inventory shortage by creating a supply checklist to be utilized weekly, therefore eliminating charges for overnight shipments and production downtime.
Outlined the appropriate processes and procedures necessary to fulfill and complete customer inquiries within 48 hours.
EDUCATION
Microtrain Technologies (Lombard, Illinois) March 2015-Present
IT Management + 4 Training Program
Certified in: Microsoft 2013 PowerPoint and Excel
Completed Courses: QuickBooks 2013, Microsoft Office 2013 Word, Access, Project 2010, SharePoint, Business Analyst Fundamental, ITIL Foundation, and Querying Microsoft SQL Server.
Bachelors of Science Professional Studies - Concentration Accounting May 2000
Roosevelt University (Chicago, Illinois)
HSBC (Schaumburg, Illinois) 1996-2015
Professional Training
E-Learning Courses: Anti-money Laundering, End User Computing, Workplace Violence Awareness Program, Application Lifecycle Management Quality Center Training, Compliance Certification and Ethics Awareness, Fair Lending, Business Continuity Awareness, Diversity, Inclusion and You, Information Security Risk Awareness, and Remote and Home-Based Working Training.
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