Manager Customer Service

Manish Kumar

At Post Mankhudha, Anchal Paliganj Dist. Patna Bihar 801110

Mobile No.: +91-937*******.

Personal E-mail: *******.****@*****.***

EOI No: - E000399845

Career Objective:

I look forward to be associated with an organization that would allow me to use my knowledge to the optimum along with constantly improving my skills in lieu with the strategies and goals of the organization.

Education:

Sinhgad Institute of Management University, SIOM, Vadgaon, Pune, India 2010

PGDM (Marketing)

Pune University, SIOM, Vadgaon, Pune, India, 2009

PGMLM (Logistics)

IGNOU, TLC College, Patna, India, 2006

B.C.A

B.I.E.C Board, T.P.S College, Patna, India, 2003

H.S.C

C.B.S.E Board, 2001

S.S.C

Work Experience:

Reliance Retail E Commerce, Mumbai, India

Manager, since January 2015

Job Responsibilities:

Analysing the Geographical area and identify the area to be served within the effective cost.

Defining the delivery process from Fulfilment Centre to customer address.

Ensure enough bandwidth in citywide delivery team to ensure peak time delivery management.

Conduct the performance appraisals of the Managers, Team Leader, and Supervisors & mentor them for handling efficient operations.

Continuously improve the delivery process and attain a sustained level of delivery performance improvement.

Analysis of the data reports to identify performance bottlenecks and improve the performance.

Implement the formal process control and process improvement mechanisms such as Kaizen.

Amazon Transportation Services Pvt Ltd., Mumbai, India

Manager, from August 2012 to January 2015

Job Responsibilities:

Transportation Management.

Finding simple, smart and innovative ways to improve how we work for the benefit of our customers and on budget, and driving forward the implementation of that vision. Working to KPI’s such on Delivery on Time, First Time Delivery Success, and Enhancing Customer Service. Successfully Managing Relationship with Driver Suppliers and inspiring the workforce to achieve and exceed.

Dealing with Customer Queries, making sure they are dealt with swiftly and effectively.

Being a calculated Risk taker, making decision with strong business judgement and good instincts, focusing on the long terms gain.

Being a Bold and inspirational Leader who coaches, develops and motivates those around you to exceed the already High standard we set to deliver the best for our customers.

Keeping operation safe, by developing and maintaining a strong culture of health and safety practices.

Being Resourceful and self-sufficient to deliver cost saving, at no cost to the customers.

Thinking analytical about Project management with attention to detail, the ability to influence others and exceptional organizational skills.

Being Obsessed by metrics and diving deep to find root cause quickly to drive improvement.

Thriving on change, being inclined to operate with total flexibility, not only on job location but also the hours and days of work(including weekends), committing the time needed to get the job done.

Managing Transport for executing the deliveries. Defining, building and executing the delivery process.

Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management

Handling vendor inventory and suppliers.

Continuously improved the delivery process and attain a sustained level of delivery performance, through process and training improvements.

Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.

Delex Cargo India Pvt. Ltd., Mumbai, India

Manager, from September 2010 to July 2012

Job Responsibilities:

Managing seamless movement of the consignments from the pickup point to the destination. Handling loading / unloading at transhipments, movement of consignments from hub.

Worked on ERP system (WEBXPRESS) to handle the operational activities such Booking, transhipment, delivery and Financials.

Fleet & Driver Management to meet SLA with cost effectiveness. Identified & developed networking partners including franchisees & Vendors.

Expertise in Cargo connection and delivery process for Air cargo

Report Management on the basis of activities

Airex Logistics & Express Services Pvt. Ltd., Mumbai, India

Manager, from January 2010 to August 2010

Job Responsibilities:

Managing team & customers.

Handling all the logistics accountability for customer.

Managing Inbound and Outbound Movement

Problems handling & providing solution.

Achievements:

Got Best Employee Award in DELEX CARGO for performing good in team work.

Got appraisal from client and management team for resolving critical issues.

Completed Oracle certification 11g CRM.

Got a Best Student Award in college for annual performance.

Contributed in College Level Seminar

Interests:

Playing Cricket.

Travelling.

Contact this candidate