Customer Service Management
Resume:
Andrea Portley
P. O. Box *** Naples, TX *****
Phone: 903-***-****
E-mail: *************@*****.***
Objectives
To obtain an entry level position related to ammonia refrigeration PSM/RMP program.
Education
B.S. History (December 2003)
B.S. History; Minor Government/Legal Studies
Zeta Phi Beta Sorority Inc.
Barristers Club
Omega Rho Alpha
Phi Alpha Theta
Experience
PSM Coordinator (02/2014 – Present)
Pilgrims
Responsible for organizing, implementing, and maintaining the facility OSHA Process Safety Management (PSM) and EPA Risk Management Program (RMP) for Ammonia refrigeration in compliance with federal, state, and local laws.
Schedule, conduct and track the status of compliance audits, mechanical integrity, hazard analyses, incident investigation and other action items and recommendations, as well as keeping facility management informed of compliance status.
Maintain document management system, hard copy and electronic, for all PSM/RMP records.
Written and verbal communications with refrigeration operators, facility Engineering and Maintenance management and others as required in communicating the status, needs, and any necessary information regarding PSM and RMP programs.
Develop and implement training programs consistent with RMP/PSM requirements and lead PSM Team Meetings.
Develop and implement plans, programs, processes and documented procedures for Ammonia refrigeration programs.
Facilitate management of change (MOC) documentation, contractor qualification process and conduct incident investigations.
Clerk (11/2013 – 02/2014
Pilgrims
Copied, scanned, and filed documents.
Input information into APSM.
Organized refrigeration office and documents.
Insurance Assistant (06/2012 – 07/2013)
Randstad
Uploaded faxes from customers to claim file.
Uploaded on average 200 faxes per day.
Prepare UPS packages for mailing.
Mail titles to Copart for processing
Verify total loss paperwork is filled out correctly to comply with state standards.
Prepare total loss paperwork to settle claims.
Verify payments made to close claim.
Front End Account Manager (04/2009 – 07/2010)
Santander Consumer USA
Worked on dialer system contacting delinquent customers regarding auto loans.
Set up payments and payment arrangements to benefit customer and company.
Educated customers on ramifications of past due payments and benefits of on time payments.
Worked flexible shifts including some weekends.
Consistently finished in top 50% in rankings.
Skills
More than 4 years experience in collections/call center customer service.
Possess solid computer skills, can type 40 wpm.
Computer skills include: Microsoft Word, Excel, Windows, and Lotus Notes.
Possess PSM and Operator I Certificate from Garden City Ammonia Program.
Contact this candidate