Customer Service Management

Cecilia Trevino

**** **** ******** ****** *******, AZ

Email: ***********@*****.***

Phone: 602-***-****

Objective

Dependable, result orientated professional with experience in customer service management. Committed to excellence, and works well as part of a team or independently.

Skills and Qualifications

Offer accurate, detail-oriented work production with capabilities in areas of:

Knowledge in all basic aspects of accounting principles and business ethics.

Trained in managing financial statements, balance sheets, and business finance and financial reporting.

Strong understanding of management and supervision techniques, business principles, marketing, business communications, business law, and quality management.

Strong Team-working and multi-tasking skills.

Successfully complete projects within time and budget constraints.

Detail oriented and organized with strong problem solving skills and exemplary attention to details.

Customer service, teamwork, communication, organized, prompt, and responsible.

Education

Brookline College, Phoenix, AZ Graduation: 04/2012

Associates of Arts Degree, Business

Work Experience

Lowes, Phoenix, AZ 03/2007 -8/2014

Customer Service Associate

Maintained organization of facility and ensured equipment is operational.

Conducted training for new employees.

Created a customer service friendly environment.

Demonstrated excellence by assisting managers in their duties.

Resolved customer complaints by providing a solution to benefit all involved.

Formulated ways to effectively and efficiently get jobs done.

Developed creative displays to entice customers/promote new products.

Engaged in being second cashier if needed.

Wal – Mart 03/2003 – 07/2006

Customer Service Cashier

Responded to pricing inquires, providing accurate and timely information and quotes.

Performed calculation of credit adjustments and forward adjustments accordingly.

Carried out processing activities.

Provided sales, information, and service support for contractor trades.

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