Administrative/Customer Service Manager

PROFILE

Dedicated and technically skilled business professional with a versatile

administrative support skill set developed through experience as an

office manager, administrative assistant and customer service specialist.

Excel in resolving employer challenges with innovative solutions, systems

and process improvements proven to increase efficiency, customer

satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other applications

and systems.

CORE COMPETENCIES

Adaptability

Organization

Proactive

Time Management

Task Prioritization

Written Skills

Communication Skills

Client Service

Team Player

SELECTED ACHIEVEMENTS

Managed successful events on behalf of Chamber, including The Centennial

Roast (turning an event with 35 people to a 250 sell out!).

Created and launched successful websites and wrote articles that doubled

business awareness and profits.

Created and Hosted a week-long TV show with City TV in Calgary to do a

“Survivor” themed Matchmaking show for Valentine’s Week, called

“The Love Vote” which ran for two years.

PROFESSIONAL EXPERIENCE

TCP TRAINING CENTERS, Calgary AB

FACILITY MANAGER

(2014 – 2015)

Responsibilities included, but were not limited to daily service and

maintenance of client training events, catering coordination, coordinating

facility training rooms, maintaining facility schedule;

Supervised and directed facilities support staff and related contractors;

Negotiated facility contracts, including cleaners, courier services,

caterers, and facility repairs;

Creation of company newsletter; Corporate Brochure; Advertising links;

and writing articles on education - published in LinkedIn;

Trained new facilities managers in Vancouver and Mississauga;

Created company Policies & Procedures Manual for Canadian operations;

Daily “Endof Day” reports to head office; creating research databases;

bi-weekly meeting agendas and developed an evaluation system;

Designed, wrote content and launched www.tcptrainingcenters.com

CHAMBERS OF COMMERCE, Edmonton & Calgary AB

MEMBERSHIP SERVICES (SALES) & EVENTS COORDINATION

(2009 - 6 years)

Built trusting and valued relationships with the Chambers' Members at all levels of their organization(s).

Managed and grew existing member base by prospecting, generating and cultivating new leads, creating strong and dedicated client base.

Top Sales person within six months.

Facilitated "Opportunities South" a bi-weekly Networking Club for small business, managing the cost benefit studies to the Chamber, negotiating locations for bi-weekly lunch meetings, and marketing of the event.

Built strong customer relations with members by creating a monthly newsletter; ensuring an entrepreneurial partnership between Chamber members.

HOMEFRONT, Calgary, AB

ADMINISTRATOR

(2011 - 1-1/2 Years)

Proficient in organizing and prioritizing workload to ensure an effective office operation.

Ability to type accurately at over 80 wpm, producing letters, reports, presentations, responses to correspondence, and other documentation in a professional manner. Have had transcription training.

Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees and HomeFront's board of directors.

Excellent communication skills, both oral and written. Have the ability to relate to staff and the general public in a friendly and professional manner.

Functioned independently and interdependently exercising sound judgment.

Managed and maintained executives' schedules.

Set up and oversaw administrative policies and procedures for officers and/or organization.

Worked with a variety of computer software packages in an effective and efficient manner.

KEY CONCEPTS MARKETING & PHAT BROAD WEB DESIGN, Calgary, AB

(Past 10 Years)

Providing marketing; promotions and fundraising services to various companies in B.C. and Alberta.

Creating business plans for entrepreneurs; marketing plans; websites, business cards, graphics and long term planning for new businesses.

Often times “bartering” for business to help build entrepreneurial spirit.

www.phatbroadwebdesign.com

SAVVY CONNECTIONS, Calgary AB

(2008 - 2 Years)

Created various events all around Calgary, at the same time raising funds for the Brown Bagging It for Calgary’s Kids program. Some of the events included a Bachelor Auction; Calgary Flames Night Out; Bowling Parties, City TV Valentine’s Week “Love Vote”, and more.

EDUCATION

BA Anthropology – UBC

Telecommunications Management Certificate – Vancouver Community College

Project Management, Leadership and Communication – Global Knowledge

COMPUTER SKILLS

Advanced Microsoft Word, Publisher and Outlook

Advanced Website creation skills (Wix, WordPress)

Intermediate/Advanced Excel skills

Various social media platforms, blog posting, et al.

VOLUNTEER & BOARD WORK

Big Brothers Big Sisters (Mentor)

In-School Mentor, Norwood Elementary School (Mentor)

Kids Kottage (Volunteer)

Communities in Action with Children and Youth (CIACY) (Volunteer)

Brown Bagging It for Calgary Kids (Donor)

Sat on the Board of Directors for the following:

Famous Five Foundation Calgary, AB (2006)

TCI (Transportation Clubs International) Phoenix, AZ Executive Board Member (2003 - 2005)

NATC (North American Transportation Club) Edmonton, AB - Executive Board Member (2003 - 2004)

ABRS (Alberta Burn Rehabilitation Society) Edmonton, AB - Executive Board Member (2001 - 2003)

Calgary Economic Development Board - Co-Chair – Sister Cities Project (Phoenix/Calgary)

REFERENCES

Upon request.

Contact this candidate