Bilingual Spanish/ English CSR

CARMEN RITA LEON LEON

**** ******* ***** **, *************, GA 30045

*********.**@*****.*** • 404-***-****

BILINGUAL • CUSTOMER SERVICE - CLERK • RETAIL SALES & PRODUCTION • GRAPHIC DESIGNER PROFILE

More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting.

Possess solid computer skills.

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Develop plan, conduct audits and variance analyses, process payroll, tax reports. Filings and maintain/update accurate inventories.

Experience with art software such as Adobe Creative CS4, and design all types of forms. WORK EXPERIENCE

WEST AT HOME

OMAHA, NEBRASKA

West at Home is an award-winning service from West Corporation, the nation's leading provider of outsourced communication solutions. West at Home utilizes thousands of home-based agents located across the country combined with the industry's most robust and advanced infrastructure to deliver superior service to your customers.

Customer Service At Home Agent 06/02/2012 to Present Answers, transfers and directs incoming calls from different companies using a computerized database for information access. Performs inputting, updating, maintenance and accuracy checks on a computerized database. Assist customers with online orders, returns, reschedule deliveries, tracking orders and more. Accomplishments:

Honored with several excellent feedbacks from supervisors for an outstanding knowledge and for exceed the expectations of clients with a great customer service with a resolution in each call. AUTOZONE, INC.

LAWRENCEVILLE, GEORGIA

AutoZone is the leading retailer and a leading distributor of automotive replacement parts and accessories in the U.S. We sell auto and light truck parts, chemicals and accessories through AutoZone stores in 49 U.S. states plus the District of Columbia, Puerto Rico, Mexico and Brazil. Parts Sales Manager

Responsible for the positive contribution to the customer’s shopping experience to ensure Autozone, Inc. customer service standards are maintained. Act as sales leader and coach the activities of other associates to ensure every customer receives the highest possible level of service. Take advantage of every opportunity to develop sales-oriented associates.

OFFICE MAX / IMPRESS, PRINT AND DOCUMENT SERVICES

PONCE, PUERTO RICO

OfficeMax is a leader in both business-to-business and retail office products distribution with up $4.3 billion in annual sales.

Impress Desktop Publisher 09/2006 to 12/2007

Responsible for design all types of document as a Logo, Brochures, business card, invitations and the positive contribution to the customer’s shopping .

EDUCATION & CERTIFICATIONS

Graphic Design

2010 Art Institute of Pittsburgh (Online Division) Pittsburgh, Pennsylvania

Graphic Designer – Printing

1997- Bernardino Cordero Vocational High School

Graphic Designer – Printing

1997- Bernardino Cordero Vocational High School

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