Executive Assistant Customer Service
Resume:
Rochelle Leduc
Cell # 905-***-****
*************@*****.***
EXECUTIVE ASSISTANT
Executive Administrative Support
Report Analysis
Travel Coordination
Expense Processing
Calendar Management
Customer Service
Event Coordination
Project Management
Writing & Editing
Issue Management
COMPUTER SKILLS
I have advanced knowledge of MS Office Suite 2010, Lotus Notes, Concur, Photoshop, AS 400 platforms, PeopleSoft, Concur, iMIS, Adobe Acrobat and strong Internet research skills.
WORK EXPERIENCE
Executive Assistant
Konica Minolta
Contract: June 5, 2015 – July 10, 2015
Provided administrative support for the Executive VPs
Organized and maintained heavy executive appointment calendars, coordinated travel for the senior executive management, organized external and internal meetings and audio/video conferencing that alleviated the executives of extra work and increased their overall efficiency.
Handled administrative processes of the governance; assisted with preparation of briefing materials for the Board of Directors and Executive Committees.
Liaised with members, responded to customer inquiries and maintained effective flow of information between internal and external clients.
Managed online boardroom, governance processes, maintained confidential corporate records and internal file system; proofread material and briefing notes and ensured fast internal and external distribution of corporate documents.
Increased committee members' satisfaction by identifying the needs to simplify the use of online boardroom, created an easy and user-friendly access to the documents
Greeted visitors, screened phone calls, responded to member and customer inquiries, redirected calls when and where appropriate.
Reviewed monthly invoices, accurately reconciled staff travel expenses, processed expense claims and payment requisitions for VPs and directors.
Tracked, verified and reconciled attendance reports for the senior executives, management and staff of various departments.
Liaised with HR coordinating specific arrangements related to new hires (e.g. security & ID cards, parking, phone lists, office supplies, intranet access, etc.).
Executive Assistant
CPA Ontario
Contract: September 2014 – May 2015
Provided high level administrative support to the Office of the Registrar’s team
Managed on a daily basis responding to all email/phone inquiries, correspondence preparation and database management
Coordinated energetic calendars of busy Senior Executives holding responsibility in the scheduling of meetings, logistics/IT /catering coordination, including detailed itinerates/maps/directions
Research/prepare and coordinate all relevant meeting materials including speaker/meeting notes including all presentations
Represent the Executive Team and interface with internal departments, Customers and vendors
Generated financial reports for monthly, quarterly reviews
Maintained a large database of customers, ensuring accuracy with the most current information
Reconciled all invoice and payment requisitions ensuring timely payments
Process all Member retirements, resignations, transcripts including new members
Executive Assistant
MasterCard International
Contract: June - September 2014
Provided high level support to SVP Retail Sales and Director of Business Development
Processed all internal mail, correspondence and data management
Managed busy calendars of Executives providing coordination of schedule, meetings and invites
Facilitated in all aspects of coordinating internal/external meetings providing administrative support with presentations and note materials
Coordinated detailed domestic/international travel including car/flight/hotel, providing a detailed itinerary
Profile detailed financial reporting for forecasting and statistical purposes
Onboarding of new employees working closely with HR
Tracking of vacation/medical/Personal Day attendance for Executives and their supports
Senior Administrative Assistant
Office of the Information and Privacy Commissioner
Contract: April - June 2014
Direct Administrative support within the team of the Information and Privacy Commissioner
Participating on behalf of the Executive team smooth communication between internal/external resources
Maintaining control of Commissioners calendar ensuring meetings, conference calls and meeting notes are current.
Distribution of daily AM agenda packages, debriefing and speaking engagement notes, and all action plans are covered daily
Research and prepare profiles on potential clients - arranging one-on-one meetings and follow up on action requirements
Prepare all presentations and speaking notes for speaking engagements
Reconciliation of expenses, internal invoices, vendors are addressed and processed in a timely manner
Extensive coordination for business/personal travel adhering to a detailed itinerary instruction for both domestic/international flights arranging flight/hotel and car arrangement.
Executive Assistant
PepsiCo Canada
Contact: February 2012 - April 2014
Executive Administrative support to Senior Sales Executive and supporting team
Managed on a daily basis responding to all email/phone inquiries, document preparation including database management
Managed detailed calendar meetings ensuing all aspects of the scheduling process are coordinated between Management and outside resources
Screen calls/correspondence/inquires responding independently whenever possible.
Prepare PowerPoint presentations utilized for internal meetings and customer presentation
Maintain and control the update and maintenance of data base
Build high-level reports utilizing large amounts of data manipulated in order to convey financial/statistical information
Coordinate and process department expenditures ensuring the finalization of payment to all vendors and customers
Control and process all team expense reports adhering to companies standards
Arrange travel plans providing secure and detailed information including car/flight/hotel information
Organize/contributing to large business meetings including coordinating conference calls/presentations and meeting notes.
Record, compile and distribute meeting minutes and monitor for follow-up
Arrange programs, events or conferences by coordinating facilities, invitations, speakers, and negotiating rates
Onboarding of new employees working closely with HR
Manage vacation schedules and timesheets for department & Executives’ direct reports.
Maintain inventory of general office supplies and equipment. Manage phone plans, email accounts, and system access for department. Provide support on technical procedures and equipment
Provide backup to other Executive Assistants
Conduct special projects as required
Executive Assistant
TST Overland Express
September 2003 – November 2011
Provided sales support to Regional Management and their teams with 21 supports
Manipulate on a daily/weekly/monthly basis statistical and analytical reports as they pertain all products
Organized and managed on a daily basis all communications from the Sales Department
Onboarding of new employees working closely with HR
Key contact of external customers (National Accounts) being the main point of contact
Coordinating RFP and bid tenders through the process of securing account
Prepare presentation materials utilizing PowerPoint and other tools to create and design complex presentations
Processed and coordinated all expense reports and cheque requisitions
Generated flow of all confidential letters/projects as required by department
Coordinated all materials/items both marketing and promotional for all roll outs/initiatives
Coordinated travel arrangements, flight, hotel, cars and restaurants
Tracked attendance, vacation and medical records
Purchased all office/fax/photocopier supplies for Sales region
Ability to work on multiple projects in a fast-paced environment – meeting tight deadlines and taking initiative to set priorities with no guidance
EDUCATIONAL HISTORY
University of Toronto (Undergraduate in Business)
Continuing night courses in various disciplines
Following Executive Assistant discussion groups
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