Developer Data
Resume:
Sharath
*******.**********@*****.***
Salesforce Certified Administrator/Developer
PROFESSIONAL SUMMARY:
Vibrant and self-motivated professional with more than 7 years of experience in the field of Information Technology with handful of experience in Salesforce.com CRM Platform and Apex Technologies.
Worked on Sales and Service cloud implementations for more than 3 years.
Certified in Salesforce.com Developer and Salesforce.com Administrator.
Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
Proficiency in SFDCAdministrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows and Validation rules, Reports, Dashboards, Tasks and actions.
Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.comIDE, SOQL, SOSL.
Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
Extensive experience in designing validation rules, custom objects, custom fields, role based page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs, report extractions to various formats, and email generation according to application requirements.
Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
Good working experience in various capacities such as Salesforce developer, Salesforce Administrator and involved in various phases of entire project from requirement gathering, architecture development and implementation and training the end users.
Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
CERTIFICATIONS & EDUCATION:
Salesforce Certified Administrator: 201 (Certificate #2338838)
Salesforce Force.com Certified Developer: 401 (Certificate # 2329221)
TECHNICAL SKILLS:
Force.com
Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in
Business Process
Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements
Visual Force
Custom Visual Force Pages
Languages
C, Java, Apex, JavaScript, SQL.
Database
Microsoft SQL Server, MS Access
Web
HTML, XML, CSS, JavaScript.
Platforms
Windows, Windows Server.
Tools
Data Loader, Workbench, Eclipse IDE.
Operating Systems
2003/XP/2000/NT/98/95, MS-DOS, UNIX
PROFESSIONAL EXPERIENCE:
Salesforce Developer
Humana Healthcare - Louisville, KY March 2014 to Present
Description:
Humana Healthcare is the one of the largest single health carriers in United States. Providing innovative products and services to 70 million Americans, it has been made significant investments in research and development. They wanted to implement a new application to help the service department to solve the high volume of cases more efficiently. Was a part of a team of 6 people for Salesforce on this project.
Roles and Responsibilities:
•Worked on Account and Contact Management, Opportunity Management, Contract Management, Product Management, Price Books, Asset Management, Territory Management, Security, Roles and Hierarchy.
•Implemented mass data loads and pre-deployment testing.
•Interacted with various business team members to gather requirements and documented the same
•Worked on advanced workflow rules & Approval processes.
•Assisted my project manager and performed a major role on the implementations on Salesforce.com.
•Prepared BRD's implementing ER Diagrams, Mock Screenshots, Algorithms and Pseudo codes in the document as per the requirements
•Designed Test Scenarios and Expected results for the Use Cases and documented them.
•Worked on Regression tests based on fixes and new enhancements.
•Worked on implementing new business logic using Apex code (Classes, Triggers and VisualForce Pages)
•Created triggers to enforce the constraints on the fields and to schedule tasks.
•Created auto assignment rules using the workflow process to route tasks.
•Created Test Classes in order to check the validation of triggers and workflow rules.
•Standard and custom controllers were used to handle queries.
•Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
•Handled administration, maintenance and support of Salesforce modules for 60 users.
•Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.
•Used Data loader for updating data and to upsert data relations between standard and custom objects.
Enviroments:
Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in, Windows XP.
Salesforce Developer/Administrator
Wells Fargo – Des Moines, IA May 2013 to February 2014
Description:
Wells Fargo, which provides Banking, Investing and Loan services to their customers. Salesforce.com developed and implemented a custom Salesforce CRM solution for Wells Fargo Wealth Management that integrated and replaced its fragmented system of on-premise software. This project was developed to maintain Accounts, Contacts, Opportunities, Cases, Solutions, dashboard, including all contact with Wells Fargo and relevant financial information - that advisors could access easily in one place. Salesforce.com mobile CRM solution that gave advisors secures access to client data on Blackberries. Comprehensive yet granular security solution within Salesforce that ensured sensitive client financial data was accessible only to those entitled to it.
Responsibilities:
•Involved in Salesforce.com application Setup activities and customized the apps to match the functional needs of the organization.
• Agile Development Methodology was followed for the implementation
•Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC).
•Developed Apex classes, Apex Triggers for various functional needs in the application.
•Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity.
•Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
•Designed and developed Apex Programs, Apex Triggers for various functional needs in the application.
•Design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
•Created page layouts according to the user requirements.
•Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
•Created Test Classes and used SOQL queries based upon the requirements.
•Used controllers like standard or custom to handle the SOQL queries according to the requirements.
•Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files
•Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
Environment:
Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Windows XP Pro, Visual force (pages, component & controllers), Apex language.
Salesforce Developer/Admin
State Farm, Bloomington, IL March 2012 to April 2013
Description:
State Farm is a group of insurance and financial services companies in the United States. The company also has operations in Canada. The group's main business is State Farm Mutual Automobile Insurance Company, a mutual insurance firm that also owns the other State Farm companies.
Responsibilities:
•Involved in requirement gathering from users.
•Design Requirement documents and functional document for the development team.
•Set up Marketing Campaigns, Campaign Hierarchies, lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
•Configured Campaign Management, Campaign Influence and Lead Conversion.
•Configured the Case Management Process.
•Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
•Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
•Implemented Classes and Interfaces.
•Worked with Apex Scheduler to invoke Apex classes at regular intervals.
•Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
•Created Custom Controllers to make external web service callouts, validate and insert data. Designed Custom Formula Fields, Field Dependencies, Visual workflows, Apex Classes, Triggers, Visual Force and Site.com Pages, Validation Rules, Workflow, and Approval Processes for automated alerts, field updates, and Email Generation for 300 business partners.
•Data Integration, Web Integration and Migration from excel sheets, using Informatica middleware and Salesforce Apex Data Loader.
•Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required.
•Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
•Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
•Developed Visualforce pages that could be rendered as PDF’s build dashboard components and define email templates.
•Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
•Implemented Visualforce pages with public-facing websites by using Force.com Sites.
•Specify timers that send Ajax update requests to Force.com according to a specified time interval.
•Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
•Implemented Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
•Used Organization security, Network-based security and Session security to implement platform security.
•Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
•Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
•Implemented relationship fields for proper data loading.
Environment:
Salesforce.com Platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.
Salesforce Admin
JP Morgan Chase - Columbus, OH January 2011 to February 2012
Description:
Chase Paymentech, a business unit of JPMorgan Chase within Card Services, is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies.
Responsibilities:
•Involved in Salesforce.com Application Setup activities, customization and implementation of the apps to match the functional needs of the organization.
•Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
•Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
•Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
•Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
•Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
•Created and maintained users, profiles and roles.
•Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
•Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
•Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
•Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
•Worked with Sales force.com Reports, Dashboards and deployed several Reports using salesforce.com platform.
•Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
•Worked with field & page layout customization for the standard objects like Account, contact and Leads.
•Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
•Created workflows and approval processes for opportunities and products/ assets management.
•Utilized Informatica data loader in handling massive amounts of user data.
•Used the sandbox for testing and migrated the code to the deployment instance after testing.
Environment:
Salesforce, Import Wizard, Informatica Data Loader, Visual Force Pages, Mozilla Firefox, Internet Explorer, Microsoft Excel.
Java/J2EE developer
Magnaquest Solutions – Hyderabad, IND December 2009 to December 2010
Description:
Part of MQSubscribe, a customer & billing solution for organizations providing data, video and content, product group. Worked as a developer on Customer Care module.
Responsibilities:
•Designed and developed UI using JSP, dynamic JSP and page validations using JavaScript.
•Developed java database using JDBC to access database.
•Designed and developed base classes, framework classes and common re-usable components.
•Involved in UI designs using Java and Swings.
•Used various Java and J2EE APIs including JDBC, XML, servlets, JSP, JavaBeans.
•Involved in re-factoring the existing components to meet the current application requirements.
•Involved in performance tuning, debugging issues in testing and deployment phases.
•Utilized PL/SQL for querying the database.
•Developed customer care related web pages using JSP, JSP Tags and Servlets.
•Created and used lot of business objects related to Customers, Work Orders and Invoices.
•Used JUnit extensively to create unit test cases for the wrapper classes.
•Developed a rating engine and rating report generation logic for the different services provided to the customer.
Environment:
Java, Servlets, JSP, SQL, HTML, JavaScript, XHTML, DHTML, CVS, XML, Oracle 8i and WebLogic 6.1.
Java J2EE Developer
Virtusa INC, Hyderabad, India June 2008 – November 2009
Description:
The aim of project is to develop a web application based on Java where we have developed a system to extract patient’s clinical record information. This information may consist of medication given at Home, between Arrival and Admission, during stay, during discharge or none of the mentioned locations. Such information is presented in unstructured clinical notes. It is manually intensive process to read the clinical notes and extract such information. We have trained a Maximum Entropy Markov model to extract such information.
Responsibilities:
Analyzed the requirements based on business data and user requirements.
Worked on developing a web application based on Java.
Worked on different design patterns.
Responsible for requirement gathering along with business analyst.
Responsible for creating and updating applications related understanding documents
Actively involved in writing Test scripts and doing System testing for JRE and IE8 browser compatibility for my applications.
Actively participated in weekly and monthly status& business user meetings.
Involved in conducting meetings with Pfizer business users for understanding gaps in the CTO applications.
Creating programs to use JMS and message queuing to process requests.
Involved in the Development and Deployment of Stateless Session beans.
Generated deployment descriptors for EJBs using XML.
Developed GUI related changes using JSP, HTML and client validations using Java script.
Used JDBC to communicate with database.
Involved in writing Managed Beans/Controller logic for assigned modules.
Responsible for developing the functionalities as per use case documents.
Responsible for writing navigation-rules and configuring managed beans in Faces-config.xml file.
Implemented Java documentation for complete application
Deployed the application on Tomcat server at client locations.
Design testing and also worked on refactoring the code
Environment:
Java 1.4, JSP, HTML, Java Script, Struts, Springs, Apache Tomcat, Eclipse, MySQL
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