AAAdddaaammm RRR..WWWoooooottteeennn

IInnnf I ffooor rrmmmaaat tti iiooonnn SSSyyys sst tteeemmms ss PPPr rrooof ffeees sss ssi iiooonnnaaal ll 13833 Lakewood Heights Blvd, Cleveland OH 44107

440-***-**** • acqwo5@r.postjobfree.com

PPrrooffeessssiioonnaall SSuummmmaarryy

Core Values

Integrity • Service • Excellence

Seasoned Professional • 13 years active duty – U.S. Air Force • Adaptable • Dedicated Team Player Highly Skilled Technician • Highly Effective Communicator • Dynamic Leader EEXXPPEERRIIEENNCCEE

Travel Centers’ of America • Westlake, OH• June 2013 – June 2015 Level II Support Analyst – Provide excellent customer service first and foremost. Keep abreast of developments within the area of retail systems; evaluate and recommends potential applications to software developers. Serve as a key contact regarding systems issues and needs for field operations and serve as the main liaison with programmers and operations in interpreting requirements and monitoring adjustments and upgrades. Provide research for development team and operations to identify problem trends and possible solutions. Provides research in support for recovering funds lost due to anomalies in retail software. Petro Stopping Centers’ • Milan, NM • September 2012 – June 2013 General Manager –Responsible for directing and coordinating the overall store operations of a high-volume truck stop/travel plaza. Train, motivate, mentor and develop store level personnel within the store to meet company goals. Build an atmosphere which demonstrate pride in teamwork and the “Day maker” philosophy while serving valued customers. Responsible for the safeguarding of the store, cash and inventory control. Work closely with store vendors and promote monthly sales and specials based on company objectives.

Rehoboth McKinley Christian Health Care Service • Gallup, NM • Dec 2011 – Jul 2012 Helpdesk Technician II – Provide information technology end user in support. Troubleshoot and resolve hardware and software issues experienced by professional health care providers. Provide systems administration support on workstations and servers using multiple operating systems. Install and test system security. Configure, monitor, operate, troubleshoot and maintain workstation and server hardware and software.

Engineering/Documentation Systems Inc. • Kirtland AFB, NM • Jun 2008 – Jun 2009 Systems Administrator – Performed routine and recurring assignments in the delivery of Information Technology customer support services to the Missile Defense Agency, Airborne Laser Special Program Office. Participated in the planning and delivery of Information Technology customer support services to the organization. Provided expert guidance and support to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Evaluated established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presented formal and informal training to customers. Reported, responded to and resolved customer requests. Applied information security and information assurance policy, principles and practices. Coordinated, scheduled, and facilitated classified video teleconferences with various agencies within the Missile Defense Agency. Abacus Technology Corporation • Kirtland AFB, NM 87117• Jun 2006 – Jun 2008 Still Photographer - Using professional cameras applying highly specialized photography and photographic techniques on location, in the studio, and in the laboratory. Capture still and video imagery, conduct interviews for news release write news stories on covered event. Process and develop film using both conventional and digital methods and techniques. Helpdesk Technician I – Provided end user support to over 10,000 personnel of Kirtland Air Force Base and its tenant units. Served as equipment custodian for the Kirtland C4 Teams’ entire inventory. Implemented the standard configuration software loads for all network devices. Worked with technical support personnel in resolving critical problems. Used remote management software tools to maintain and update configuration, protocol and user/system files. Monitored distribution of applications and upgrades ensuring compliance with regulations and copyright laws. Enforced procedures to ensure accurate records of authorized users of distributed software are maintained. Scheduled and facilitated classified and unclassified video teleconferences for various organizations located at Kirtland Air Force Base and its tenant units.

United States Air Force • Aug 1992 – Jul 2005

Combat Photographer/Multimedia Specialist – Supervised Multimedia personnel working with still, continuous, computer generated imagery and motion media activities. Supported base-level, technical, contingency, reconnaissance, aerial mapping, special mission production, or combat requirements. Used motion media systems to provide aerial and ground visual information production or documentation support to Air Force educational, training, operational, or corporate communication requirements. Performed imagery tests and analysis, and certified, monitored, and regulated imaging equipment. Captured, stored, enhanced, cropped, printed, and transmitted images via satellite, telephone, or secure transmission systems.

Planned, produced and directed video documentary that led to Dyess winning the 2003 Air Force Installation Excellence Award

Coordinated logistics, planned a strategy, and lead a 10 person multimedia documentation team deploying to Bagram Airfield Afghanistan from August 2003 to July 2004 in support of Operation Enduring Freedom.

Researched, planned, and installed broadcast television station for the 7th Bomb Wing Commander’s Access Channel saving the base over $10,000 in installation costs and support. SSOOFFTTWWAARREE

Windows XP, 7, 8, Apple, Linux, Ubuntu, Adobe Master Collection 6, Microsoft Office 2007, 2010

Extensive list of software proficiency available upon request EEDDUUCCAATTIIOONN

WESTERN NEW MEXICO UNIVERSITY – Silver City, NM, 2005-2006, 2009-2011 (3 years completed) COMPTIA Network+ – Huntsville, AL – 2008

COMPTIA Security+ – Albuquerque, NM – 2007

Visual Information Craftsman Course, Defense Visual Information School – Ft. George Meade, MD – 2002 US Air Force Airman Leadership School – Minot AFB, ND – 1999 Electronic Imaging, Defense Visual Information School – Ft. George Meade, MD – 1997 Visual Information Journeyman Course OJT – Vandenberg AFB, CA – 1992 US Air Force Basic Military Training – Lackland AFB, TX – 1992