Customer Service Sales
Resume:
Katrina Thomas
Houston, TX 77077
815-***-**** Cell
PROFESSIONAL SUMMARY
Experienced, hardworking Buyer/Planner who is a fast learner and ready to take on new tasks to help your company grow. Training in Sales, Customer Service and Production Scheduling.
EDUCATION
Robert Morris College, Bachelor of Business Administration/Management Degree,
February 2001
Dean's List/President's List
EXPERIENCE
Crane Composites, INC February 2013 – June 2015
Planner/Buyer
Channahon, IL
Maintain KPI board that tracks monthly supplier quality and OTD.
Maintain production Kanban System.
Maintain records/transactions to ensure validity of MRP system.
Responsible for daily production reporting to ensure accurate raw material usage is reported.
Analyze cycle count transactions and Report findings to the Cycle Count Investigation Team.
Participate in Cycle Count Investigation Team Meetings by helping to determine root causes for cycle count discrepancies.
Responsible for assuring the continuous supply of commodities while supporting Customer Service goals and reducing inventory to meet forecasted inventory turns.
Negotiate with assigned suppliers to obtain lowest cost, lowest minimum order quantities, lowest transport costs, and shortest lead time
Assist in the planning and execution of a departmental disaster recovery plan.
Participate in the T.O.P.S. program to promote safety and prevent accidents throughout the facility.
Support Technical/Engineering initiatives by supplying appropriate materials and documentation as requested.
Assist with CCI’s annual Physical Inventory.
Crane Composites, INC August 2011 – February 2013
Scheduler
Channahon, IL
Scheduled run lists for three production lines.
Tracked on hand quantities versus open orders for Safety Stock replenishment.
Processed daily transactions electronically to help maintain unplanned inventory.
Tracked change orders, expedite request and daily reports to ensure that production work orders remained in compliance with sales order changes.
Maintain department KPI Board in accordance with Crane Composites guidelines.
Oversee the utilization of Unplanned Inventory and E & O Inventory.
Liaison between the Sales and Production Departments.
Crane Composites, INC August 2006-August 2011
Customer Care Account Specialist
Channahon, IL
Assisted with the purchasing and ordering of Fiberglass Reinforced Plastics (FRP).
Processed and monitored customer’s orders to ensure accurate and timely delivery.
Assisted in product selection, tech support and installations via phone, email and fax.
Updated electronic files using data entry and Crane Business Systems.
Assisted District Managers in maintaining their districts and achieving company goals.
Assisted with the training of newly hired employees.
Participated in Kaizen and Value Stream Mapping events.
AmeriCash Loans LLC. October 2005 – August 2006
Store Manager
Lockport, IL
Collected on outstanding accounts.
Assisted customers in processing loans by using data entry and Illinois State loan requirements.
Handled all daily business transactions to ensure that the store operated according to the company standards and state laws.
CheckFree Corporation January 2004 - October 2005
Customer Service Representative
Aurora, IL
Assisted in training new associates on various job procedures.
Assisted customers with technical support by telephone.
Made daily payee contacts on various customers’ behalf in order to collect and post funds to customer accounts.
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