Project Manager Support

RONALD TROXELL

*** ***** ***** ****, *********, FL 32132

********@*********.*** – 484-***-****

SUMMARY

An Information Technology professional with over 20 years of experience within Infrastructure environments

Solid experience support Windows 2000, 2003, 2008, VMware, Active Directory, and Linux

Experience within SAN environments with NetApps

TECHNICAL SKILLS

Operating Systems: Windows 2000, 2003, 2008, 7, XP, NT 4.0, RedHat Linux, Solaris

Networking: Cisco Routers, Cisco Wireless & VPN, Active Directory, DFS, SharePoint,

Software: Citrix, Audix PBX, NetVault, Symantec Ghost & Antivirus, Exchange, Attachmate, PAL, ACE, Secure ID, MS Office, Outlook

Storage: NetApps

PROFESSSIONAL EXPERIENCE

Vann Data Services, Daytona, FL May 2015 – Current

Technical Support Specialist I

CruiseOne Allentown, PA & Edgewater FL. (Family business) July 1996 – Current

Support travel apps, local server and multiple associate’s remote desktops.

ACE Electric, Allentown, PA (Hourly IT Consultant) Nov 2005 – August 2013

Windows hardware, software, application, network support.

Server and desk top expansion and migrations.

Lattice Semiconductor, Bethlehem, PA April 2002 – May 2012

Sr. Systems Admin

As sole Systems Administrator was responsible for administration of Windows 2003/2008 Server, VMWare, AD, DFS, SharePoint, Citrix, Linux RedHat Enterprise, Solaris YP domain, Cisco Routers, Audix PBX, NetVault backup (55TB), Symantec Ghost and Anti-Virus, Cisco, wireless & VPN, and NetApps.

Provided desktop support for Windows 7, XP and Linux.

Responsible for support of servers and clients in Denver and Chicago facilities.

Purchased all servers, workstations, software and computer supplies.

Johnson & Johnson World Headquarters July 1997 – March 2002

Senior Consultant

Senior Technical Support consultant, providing Level 3 support for Windows 2000 Server and desktop professional, NT4.0, Novell, Banyan Vines, Exchange, Citrix, Symantec AV administration, Attachmate as well as support of remote access clients using PAL, ACE, and Secure ID.

Project Manager for a 1-year data security project, which created and documented data security policy and procedures, verified the compliance of several terabytes of critical corporate data, implemented a new process and monitored ongoing accuracy. This project was successful at securing and eliminating the data security exposures and vulnerabilities that existed in preparation for migration to Windows 2000 Server.

Product Manager for the deployment and support of a custom version of Internet Explorer using IEAK used to control desktop settings for the 2500 corporate headquarters clients.

Responsible for resolving Web browser development environment problems and conflicts such as proxy or DNS.

Worked on many projects including the migration of server-side from Novell and Banyan Vines to Windows NT 4.0, then later Windows 2000, a 40 server migration.

Desktop migration from Windows 3.1 to Windows 95 then later Windows 2000 Pro.

Desktop rollout projects included Attachmate, Outlook, PAL, Office 97 and Outlook for 7 locations that combined to make up the corporate headquarters network of 2,500 clients.

Provided some Apple Mac desktop / network support

EDUCATION

Lehigh County Community College, Schnecksville, PA

AAS Computer Science

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