Customer Service Management

Mariana M. Morelli Mendonça

E-mail: ************@*******.*** Linkedin: Mariana Morelli

Contact: (55+19-981******/ (55+11-973****** Brazil – São Paulo, Married, 27 years old, Brazilian I Majored in Business Administration (course completed in 2011). I have six years of experience in Strategic Sourcing and Procurement of Direct Materials and Indirect. I have experience in customer service (internal and external).

Graduation

Majored in Business Administration with emphases in Logistics. Teaching Unit: University- Anhanguera Educacional, Brazil, course completed in 2011. Professional Experience

General Electric/ Power Conversion

(Multinational)

2013 - Current - Strategic Sourcing - Responsible for Managing a purchasing volume of approximately $ 15 million / year. Responsible for cost reduction, supplier development, negotiations (price, delivery time and business conditions), projects and achievement of budgets. Target’s Achievement and analysis of financial goals and Suppliers Portfolio, as Cash Saving and payments of ICMS credit (national tax).

Service to internal customers. Experience in international negotiations - International purchases represent 60% of the volume. Experience in to globalize volumes in an attempt to reduce costs and get a better result. Focus: Trading, Saving and quality of supply.

Work with sales department (ITO) to improve GE Brazil - RM margins and to increase market share Market research, benchmarking and development of new suppliers, are part of my activities, including continuous improvement.

Created workflow process to approve suppliers with various controls. As my Company’s Systems is not so current, I always try to look for tools to supply this lack. Creation and ministrations of training to raise awareness on process improvement and simplification (participants: all GEVISA employees).

Strong movement toward Emerging Markets and Sole Source elimination. Best Cost country analysis. Identify and manage cost reduction, NPI and productivity projects by proposing suppliers in alignment with the commodity strategy and create/maintaining a preferred supplier list. Strong contributor for complexity management: harmonization, Supply base reduction, Productivity Improvement, anticipating issues and barriers.

Active participant in make vs buy analysis

Implement strategic agreements with suppliers in order to mitigate inflation and improve long-term price productivity. Despite the independence, teamwork is essential to achieve common results in this position that I occupy. General Electric GEVISA S/A

(Multinational)

2009 - 2012 - Purchases of Direct Materials and Indirect - I was responsible for request for Quotation (RFQ). Negotiation and issuance of Purchase Orders, negotiating each quoted item and purchase packages; Costing and direct contact with the supplier; Development of new sources of supply; Negotiation with internal customers: lead time and budgets. Experience in conducting follow up when necessary. I worked together maintenance to meet manufacturing requirements. Ministrations of training on process (participants: all GEVISA internals). It was very usual I create spreadsheet in Excel to organize all the volume of requisition to place order. I had a day so close of PCP to align the priority, urgency and critical issues. My JOB was focused in to close PO (order) very fast with goal of don't affect our factory. Despite the independence, teamwork was essential to achieve common results in this position that I occupied. UPS SCS Logística S/A

(Multinational)

2007-2009 - Financial Assistant and Import – I was responsible for customer management in the area of collection (via phone, email, customized spreadsheets). Billing and issuance of invoices, collection of HWB. Organization and Control of FILE. Deconsolidation. Customer service. Global update System reports and results. Update Daily and monthly reports of Accounts (Clients). Simplification of process and Improvement’s implementation in our billing procedures. Despite the independence, teamwork was essential to achieve common results in this position that I occupied. Languages and extra courses

Portuguese: Fluent, Native.

English. Level: Advanced (doing private lessons).

Spanish. Level: Intermediate to Advanced (I studied for four years in high school – Inst. Educacional Jaime Kratz-Brazil). Defensive driving (Recycling, completion in 2013– Cete Treinamento) Introduction to Strategic Management, FGV (OpenCourseWareConsortium). Presentation in Public, Professional Posture and Verbal Communication (Completed, 2012.G..OS consulting Ltda). Living Trading Course (Work Shop 2013 - Women`s Network GE) Happiness at Work:Simplify your life, make it easier, productive and happy (WorkShop 2013 –Women`s Network GE. Teacher Dr. Daniel Kroeff - FGV)

Executive Power Point (GEVISA)

Project Management Course – (Attending 24 hours Courses) Coaching Course – (Attending 24 hours Courses)

Supplemental Information

Excel knowledge (spreadsheets, pivot table, graphics). Word’s and internet’s knowledge.

Power Point’s Knowledge (presentations).

Visits to customers and suppliers.

Ministry training and teaching.

Prospecting and supplier management.

Conference call’s participation in national and international. Participation in volunteer activities: giving administrations classes. International experience (Europe and Asia), 2010.

Award: Employee Featured - UPS, 2009- UPS, 2009.

Award of goals achieved GE, 2014 – Cash Saving – GEVISA. Award of goals achieved GE, 2014 – suppliers’ rationalization - GE in France. Italian citizenship.

Responsible for Buddy Program at GE.

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