Customer Service Operator
Resume:
Timothy H. Sherman
San Antonio, TX 78247
*******@*******.***
Burroughs/Unisys Mainframe Operator for 15 years, AS400/ISeries Operator for 15 years, PC Operator for 15 years, Tape Media Library Operator for 3 years. Highly experienced working with Xerox docuprinters, only 4890 and DCP700 models. Proficiency using software applications such as SinglEview Convergent Billing System, OPCON XPS, SAP, SecureSync Tape Management software, Remedy Ticketing System, IPSwitch, Microsoft Outlook, and Barr Systems Print Management. Routinely, implemented use in various Windows environments such as Windows 98, 2000, ME, 2003, XP, and Windows Vista. Limited experience working with Citrix, SolarWinds, Microsoft Word, and Excel. I can type 40 wpm with 7500-8000 alphanumeric kph. Detail-oriented, basic math skills, well organized, and adept at multitasking.
Assistant 2nd Shift Supervisor for over 5 years while working in Pennsylvania. Received award for outstanding performance in October 2011.
Seeking a full time permanent position within an organization with the opportunity to learn, advance, and grow.
Work Experience
I.Walmart
Mar. 2015 to present
Cashier
Handle cash, debit, and credit card transactions processing sales of department store, tobacco, and grocery store items at a Super Walmart center. Also processed check payments, bill payments, gift cards, WIC card payments, food stamp payments, and tax-exempt transactions. Miscellaneous duties included bagging items, restocking bags, restocking unwanted items to the customer service area, processing items that were paid and left by the customer at the register area, and cleaning register area whenever possible.
II.ResCare
Sep. 2013 to present
Direct Care Staff
Originally part time then moved to full time shift caring for mentally handicapped males in a group home environment. Duties include, but not limited to, feeding, bathing, assisting them in various behavioral routines, driving, cleaning and changing their diapers if worn, assisting in giving them medication as prescribed, and performing household chores such as cooking, washing dishes, cleaning, and laundry.
III.TechForce
Jan. 2014 to May 2014
Assembler
Assigned to work at Lancer Corp. to count, trim excess plastic, weigh filled boxes and totes, sort out non-compliant parts from compliant parts, and maintain production of plastic parts for soda fountain and ice machines on a full time basis.
Assigned a full time bi-weekly rotating position at a Toyota supplier Auto Assembly plant. Worked in Conveyance dept. as a Tow Tractor driver with duties that included driving a class 3 tow tractor hauling auto supplies from one destination to another within the plant along with loading and unloading the supplies. Also helped with miscellaneous jobs that were needed such as breaking down cardboard, laying down tape at various locations, and cleaning.
IV.Texas Staffing Pros
Sep. 2013 to Dec. 2013
General Laborer
Assigned full time Monday through Friday agricultural laborer position at Color Spot Nursery. Main duty is to label potted plants and flowers with barcoded stickers then loading the potted plants or flowers onto a trailer before being transported to the loading dock for main distribution to various stores and outlets. Other duties include routine maintenance on potted flowers and plants such as sorting rejects from the good ones, killing weeds, arranging flowers and plants in aligned rows, picking up trash around the areas, and hedge cutting.
V.VIP Staffing
Oct. 2012 to Sep. 2013
Warehouse Utility Worker
Assignment included performing several duties at a Fisher Nuts warehouse distribution center that distributes pecans and various assorted nuts on a full time basis. Duties include, but not limited to, stacking boxes, emptying boxes, taping boxes, filling metal drums with nuts, separating debris and wood away from whole pecans before transferring the pecans through a rotary nutcracker, emptying trash bins, and cleaning floors.
VI.Hire Dynamics
Apr. 2012 to Oct. 2012
Material Handler
Separated and inspected raw and precooked poultry, pork, and beef on a production line in the raw department of a meat processing plant on a temporary assignment on-call basis. Also performed miscellaneous duties such as cleaning, stacking boxes of frozen meats, racking portions of meat to be frozen or steamed, and placing portions of meat onto a conveyor belt to be precooked inside of an oven before being packaged for shipping.
VII.CSG/Intec/EUR Datacenter
Dec. 1995 to Dec. 2011
Computer Operator
Performed various computer operations duties in a high quality, well-organized, and productive environment including duties such as managing tasks, printing reports, printing invoices, tape media management, completing job checklists, minor troubleshooting, escalating any issues whenever needed, ensuring the next shift receives both oral and written turnovers, and data entry.
Education
Thompson Institute
Jan. 1993 to Jul. 1995
Associates Degree in Specialized Business
Majored in Computer Programming Applications. 3.8/4.0 GPA. Honor Roll several times. Member of Data Processing Management Association (DPMA).
References
Lois Pringle
2411 Patton Rd.
Harrisburg, PA. 17112
********@*******.***
Former Operations Manager
Known for over 19 years
Ron Killian
619 Thrush Court
Mechanicsburg, PA. 17050
******@*******.***
Former 2nd Shift Supervisor
Known for over 19 years
Jeff King
209 Ernestine Way
Stockbridge, GA. 30281
************@*******.***
Former 3rd Shift Supervisor
Known for over 6 years
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