Customer Service Medical

OBJECTIVE

Shirley Almestica

*** * ***** ****** #** Bronx NY 10459 646-***-**** ****************@*****.***

To obtain a position within a well-established organization that will allow me to utilize my existing skills, as well as obtain new ones to better myself and the company that I work for.

SKILLS

Office Procedures

Client Relations

Data Entry

EXPERIENCE

Family Medicine New York, NY Office Assistant (intern)

Medical Billing/Coding

Multi-Line Phone

Cashier Customer Service

Mar 2015 – Jun 2015

Welcome and greet all patients and visitors – in person and over the phone

Answer inbound/outbound calls utilizing multi-line phones while maintaining a polite, consistent phone

manner

Register new patients and update existing patient data to include financial and personal information or

verifying insurance

Schedule appointments and arrange laboratory services

Prepare rooms and sanitize all medical equipment while ensuring proper disposal of contaminated

supplies

Perform EKG readings with accuracy

Assist doctor with other duties as necessary

Food Emporium New York, NY Cashier

Jul 2014 – Feb 2015

Greet customers entering the establishment

Process merchandise and distribute to correct department

Scan items, request price checks, and honor appropriate coupons in high volume establishment

Receive payment by cash, check, credit cards, or automatic debits

Off Track Betting New York, NY Jul 2008 – Dec 2013 Betting Agent

Answer incoming calls in a high-volume establishment

Take bets through different forms to include debiting credit accounts and bank accounts electronically,

and receiving cash

Handle customer accounts and update information to process bets

Check details on winning betting tickets against those in betting ledgers and electronic records to

confirm information

EDUCATION: Ace Institute of Technology Medical Office Assistant

REFERENCES: AVAILABLE UPON REQUEST

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