Customer Project

LOVELESH PANDYA

EE/H-*, Lafarge Cement Factory Gopalnagar (Arasmetta), Dist. Janjgir-Champa, (C.G.), Pin- 495663

Email: *************@*****.*********: Ph: +91-987*******

PROFESSIONAL SUMMARY

Dynamic project leader with proven success in product validation/ Technology integration/ Customer Network Support.

PROFILE

Extensive experience of 8+ years in Telecom Product Validation/ Deployment/ Network Design/ Customer Support (Tier2/Tier 3/R&D Support).

Expertise in all phases of STLC including requirements analysis, Test Planning, Test Case Development, Environment Setup, Test Execution and Test Closure.

Proficient at management and organization skills.

Skilled in offering telecommunications services both at remote and client sites.

Expert in offering Technical support.

Excellent communication skills along with problem solving and debugging skills.

Well equipped with advanced technical knowledge and updated skill set.

Self- starter with ability to participate in a team setting and decision-making environment.

ACHIEVEMENTS

Supervised teams of consultants ranging from 5 to 7 members and maintained the CSAT score of 5 out of 5 throughout the project duration of about 3 years.

Played a role of Initial key team members to execute the project with financial valuation of approx. 1.2 Billion USD for gaining customers satisfaction.

In the previous role, executed the Trunkey Network deployment project of 1000 + sites under Technical Leadership.

Coordinated and planned projects to increase profitability

PROFESSIONAL EXPERTISE

SKILL TYPE

SKILL NAME

Wireless Technology

GSM, GPRS, EGPRS (EDGE), 3G, LTE

Protocols

RLC, MAC

Programming Language

C, C++, Perl, TTL, VBA Macro, SQL Queries, MS Access

Back end tools

MS Access, MYSQL, MS-SQL

Operating System

DOS, Windows 9x/2000/XP

Tools/Frameworks

Abis Interface Analyzer (Nethawk and Wireshark), QXDM, QCAT Log Parser, TEMS, OPTIS, Signal Generator, CMU300, Signal Generators (SMIQ, SMU200A, ESG), Spectrum Analyzers (FSU, PXA), Communication Tester (CMU300), Fading Simulator (SOFI), Frequency Meter, Power Meter, Channel Emulator (Spirent SR5500), GSM Abis Analyzer

Simulators

PRISMA Engg. MS/ BSC Simulator Tool

Specification

GSM, GPRS and LTE related 3GPP Specifications.

PROFESSIONAL EXPERIENCE

Working with Aricent Technologies Holding ltd, Gurgaon (http://www.aricent.com) June 2010 – Till Date

Worked with “ZTE Telecom India Ltd.” Apr 2007 – May 2010

Worked with Abacus Softtech Ltd., New Delhi Oct 2006 – March 2007

INTERNATIONAL EXPERIENCE

2 Years 10 months at Samsung Digital City, Suwon, South Korea

Responsibilities include:

Requirement analysis of the Samsung BTS GSM/GPRS features to derive test case & plan.

Verification of GSM and GPRS features and interaction with customers on daily basis.

Conduct reviews of test strategy, test cases & test plans with Samsung Validation Team and Operators

Conduct User Acceptance Tests with Operator for which Samsung BTS is to be deployed.

Deploy the products and solutions to the Operator’s network during Field Trials.

Execution of defined test plans in the lab setup and in the field.

Interface with third party vendors for facilitating on time testing.

Provide support to problems in the field/Operator’s network.

Technical Visit to Cairo (Egypt) for Customer Network Support

Responsibilities include:

Debug the operator’s network issue and collect the relevant system internal logs.

PROJECT HANDLED

Projects handled during my tenure:

Project 1

Title

Samsung BTS Product validation (In Samsung Korea)

Technology and Tools

GSM, GPRS, 3G, RLC, MAC, Um(Air) Interface, Abis Interface, A interface, Gb Interface, Wireshark, QXDM, TEMS, MS/BSC Simulator

Duration

August 2012, - June 2015

Team Strength

15+

Brief Synopsis:

Samsung Smart MBS is a compact, multi-standard base station that represents an all-in-one solution for operator

network access requirements

Responsibilities:

I was responsible for the following:

Requirement Analysis & Effort Estimation

Collecting Test Case Requirements, Making Test Plan, Understanding Customer Requirements

Preparing new design proposals and effort estimation.

Lab Setup Preparation

Preparing Test beds for integration testing and reproducing Field issues in lab test environment to debug the RCA

Feature Verification

CS Feature verification including GSM and AMR FR/HR features DTM, Early TCH Assignment, Flexible SDCCH, Link Adaptation, Power Control, Handover, PDCH Preemption

PS Feature verification including DL/UL TBF Management, Extended DL/ULTBF Support, Extended Dynamic Allocation

Defect Reporting and Retesting its Fix

With first level analysis of field logs received or issues produced in the lab, reported to R&D team and further retesting the fix of issues reported on new build.

Test Automation

Created Log parsing tool using Perl Scripting

Prepared Graphical representation of network KPI using VBA macros

Used TTL scripting to capture network parameters and automate command line activities.

Field Trials and Customer Support

Performed field trials of the final build to be delivered to the customer using tools like QXDM, TEMS, OPTIS.

Provided customer network support by monitoring the operators network KPI, debugging the reported and resolving the reported issues.

Performance Testing

Evaluated system capacity performance using PRISMA MS Simulator.

Achievements :-

Received highest CSAT score throughout the project duration.

Project 2

Title

Nokia Tier 3 Customer Support (Aricent Technology Holding Ltd, Gurgaon)

Technology and Tools

GSM, GPRS, RLC, MAC, C, Abis Interface, Gb Interface, Holistic Integration Tool (HIT), Nethawk, Wireshark

Duration

June 2010, - Dec 2011

Team Strength

35+

Brief Synopsis:

NOKIA’s true Multi-Radio/Multicarrier BTS that can use GSM/EDGE, WCDMA and LTE networks technologies either in dedicated or concurrent mode of operation.

Responsibilities:

I was responsible for the following:

Tier 3 Network Customer Support

Debugging the operators reported field issues to find the root cause of the problem.

Reporting the field issues to development team and providing the resolution to the end customer with new bug fix releases.

Field Trial Support

Providing BSS support during the field trials to monitor and maintain the network KPI performance.

Customer Site Visit

Client location site visit to resolve customers live network issues and collect system internal logs.

Achievements :

Achieved Team Award for demonstrating excellent problem identification and solving skills in area of System O&M and meeting Customer SLA’s

Visited to customer’s network in Cairo (Egypt) to resolve their live network issues

Project 3

Title

Nokia Flexi Multi-Radio BTS Product Validation (Aricent Technology Holding Ltd, Gurgaon)

Technology and Tools

GSM, GPRS, RLC, MAC, C, Abis Interface, Gb Interface, Holistic Integration Tool (HIT), Nethawk, Wireshark, TEMS, Field Site Visit

Duration

Jan 2012, - July 2012

Team Strength

35+

Brief Synopsis:

Providing Tier 3 Operators Network support to Global customers of NOKIA for BSS product

Responsibilities:

I was responsible for the following:

System Level Integrated Testing

Sanity Testing, Functional Testing, Regression Testing, Release Testing, Capacity Testing, Network Verification Testing, KPI Performance Testing.

Product Validation

Verify the Network functionality and System behavior by analyzing the protocol messages in Network Analyzer to identify the issues/concerns in the equipment (BTS) behavior.

Test Case Design and Authoring

Responsible for Test case design for Cross-functionality Testing and validating the network features.

Feature Verification and Log analysis

Responsible for Test case design for Cross-functionality Testing and validating the network features.

Analyze the test case execution Logs using WireShark & Nethawk GSM Analyzer tool, Raise CR’s (Change Request) or bugs for the required fix, monitor the CR’s, verify the fix through CR-Retests and close the CR

Customer Interaction

Attend meetings to report the test execution status, analyze critical CR and discuss the project progress.

Project 4

Title

Telecom Engg. (ZTE Telecom India Ltd, Bangalore)

Technology

CDMA, WCDMA, GSM, GPRS

Duration

Apr 2006 - June 2010

Team Strength

30 +

Brief Synopsis:

ZTE Corporation is one of the leading Telecom Equipment manufacturers in world. It has its head office in Shenzhen, China, South- Asia Pacific office in New Delhi & India Engineering Center office in Bangalore.

Responsibilities:

I was responsible for the following:

Configuration & Commissioning

2G & 3G BSS/RNS equipment commissioning

BSS Network Planning

Network Erlang capacity planning as per the utilization and capacity of the network

Network Elements Upgradation

Performing Version Up-gradation, CE (Channel Element) Up-gradation, and License Up-gradation.

Network Performance monitoring

Analyses, Identification and Resolution of problem areas using Network Reports and Handling customer’s problem with proper co-ordination with RF Optimization team

Technical Support

Providing technical support to Operations in managing Telecommunication/IT engineering, maintenance and modification activities

Responsible for support of all software, operating system and technical system maintenance and support.

Project 5

Title

Assistant Design Engg.

Technology

Microprocessor

Duration

October 2006 – March 2007

Team Strength

14

Brief Synopsis:

ABACUS SOFTECH LTD. is New Delhi based Equipment manufacturer company which deals with Smart Card and Access Control System manufacturing based on microcontroller programming.

Responsibilities:

I was responsible for the following:

Design the software module for various projects according to customer’s requirement.

Hardware design of PCB’s and involved in circuit level PCB design and integration.

EDUCATIONAL QUALIFICATION

BACHELOR OF ENGG. IN ELECTRONICS & COMMUNICATION

Govt. Engg. College, Ujjain, R.G.P.V University, Bhopal

Percentage: 72.68%

DIPLOMA IN ELECTRONICS & TELECOMMUNICATION

Govt. Engg. College, Ujjain, R.G.P.V University, Bhopal

Percentage: 76.0%

ADDITIONAL INFORMATION

Date of Birth : 28th Oct 1984

Nationality : Indian

Language : English, Hindi, Gujrati

Passport Status : Available

Profile : kr.linkedin.com/pub/lovelesh-pandya/16/986/679/

Date: LOVELESH PANDYA

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