Customer Service Engineer
Resume:
ANA J HARRELSON
SHOREWOOD, ILLINOIS 60404
Home: 815-***-****
Cell: 847-***-****
*********@***.***
Objective: Obtain a responsible Engineering position
Summary
Creative mechanical-electrical engineer with extensive experience in various technical positions. Expertise in the field of high volume mechanical product development by taking the product to their potential in the most efficient, economic and expeditious manner. Demonstrates a talent for working with and motivating others. Specific strength include:
Engineering Tools: Auto Cad 2014, Pro/E;
Operating Network Systems/Programs: Windows NT 4.0, Novell Netware 4.11 Windows 7, XP, 2000; DOS 6.22;
Programming Languages: HTML, Fortran77;
Microsoft Office 2000 (Word, Power Point, Excel), Lotus 123
Experience
FEDERAL SIGNAL, University Park, Illinois 2013-2015
Systems Engineer in Integrated System (Safety and Security Systems/Industrial) Group
Assisted in all aspects of ISG business, system design, engineering, production and field commissioning.
Developed system support documentation via AutoCad. This included conceptual design drawings, diagrams, support documentation and material submittals.
Investigated viability of suggestions and recommendations made by customers, both internal and external.
Resolved internal order review issues and coordinated approval drawings and updates with customers and internal departments, in a timely fashion.
POWELL, Delta Unibus division, Northlake, Illinois 2009-2013
Mechanical HVAC/Electrical Design Engineer for Isolated Phase Bus Systems
Provided calculations required for the system with application of ANSI C37.20 and C37.24 standards.
Type of calculations included: pressure drop calc., water-air heat balance calc., calculating size of the bus flex connectors and enclosure with respect to I R and heat dissipation losses, Rdc and Rac calc. of bus, enclosure and flex connectors)
Interfaced with customer regarding technical matters
Completed studies for Iso Phase Bus Duct systems that were subject for uprate.
Provided customers with detailed explanation of reports and preferred solution.
Provided technical support to Sales department when needed
Helped sales to fill out forms with technical details that were part of specification request
EXELON, Braidwood Generating Station, Illinois 2005-2009
Ventilation System Engineer
Provided engineering support with respect to ventilation systems and worked closely with operation and maintenance departments to resolve systems issues.
Performed HEPA and charcoal adsorber filter testing on various ventilation systems
Provided simple solution for long standing problem on radwaste building ventilation system due to design deficiency
Wrote special procedure for bypass leakage test for inlet damper (non- accessible VA plenum) and perform the test
Developed and maintained long term systems plans to ensure all major maintenance and improvements are identified and tracked
Reviewed all operations evaluations, temporary configuration changes and Main Control Room distraction for appropriate action/progress
Collected and updated system monitoring data, review for adverse trends or optimization opportunities and initiate actions as required
SIEMENS BUILDING TECHNOLOGIES Inc., Buffalo Grove Illinois 2001-2003
Engineer-Building Automation (VFD)
Provided engineering support with respect to variable frequency drives and the associated by-pass development. Worked closely with Marketing and Manufacturing to define by-pass requirements. Worked with manufacturing to resolve by-pass and VFD design issues.
Following thermal testing, identified problem of high heat dissipation and modified design which put temperature inside of enclosure in acceptable range
Created standard bills of material along with customized BOMs based on customer requirements
Prepared engineering drawings, and wrote functional specifications and test plans which were used in manufacturing of VFD with by-pass products.
OGDEN MFG Co., Arlington Heights, Illinois 1999-2001
Application Engineer/ Product Specialist
Worked as technical liaison between customer service representatives,
outside sales representatives, customers and plant personnel.
Interpreted customer’s need and created specifications for heater systems with adequate information to develop a proposal.
Answered field sales engineers technical questions concerning all products and application.
Worked in unison with plant personnel in developing or improving products, focusing on application and performance issues.
Discussed alternative products with customers, explaining cost and function, which assisted customers in determining correct products for their needs.
Developed and presented technical training for customer service representatives enhancing their knowledge of products and when to involve engineers to answer questions
Created “Help” file on line for internal use by customer service representatives providing detailed product information.
DUPLICRAFT Inc. Schaumburg, Illinois 1997-1999
Design Engineer
Responsible for blow mold and trim die design, detailing and drawings.
Measured mold cavity and details ensuring that they met tolerance range
Interacted with CNC department and tool makers to determine best solutions for design
POST & TELEGRAPHS & TELEPHONE Belgrade, Yugoslavia 1995-1996
Mechanical Engineer for HVAC
Responsible for design, implementation, and testing of heating/air conditioning systems
Education
Master of Science in Mechanical Engineering University of Belgrade
Department of Thermal Energy (Thermal Power Plants & HVAC)
TeraTRAIN Program Naperville, Illinois
Network Administrative Trainee Courses:
Administration of Local Area Network
Establishing a printing environment
Partitioning and formatting of hard drives
Hands on experience with computer hardware
Professional Certification: Microsoft Certified Professional
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