Customer Service Manager
Resume:
Victoria Jae Tolentino
B** L** Pheasant St. Camella Woodhills, San Pedro Laguna 4023
(C) 091******** (Email) *********@*****.***
Professional Summary
An individual possessing a strong commitment to quality customer service. Maintains high value of service by ensuring timeliness and efficiency being applied in every manner. Work History
Customer Care Professional August 2014 to July 2015 VXI Global Holdings Philippines Inc- Jupiter St. Makati Receive calls for a credit card issuer in the US. My experience mostly include answering queries and assessing account information and background to extend relative enhancers. Senior Representative October 2013 to July 2014
Capital One Philippines Support Services Corporation- Northgate Alabang, Muntinlupa Receive calls about disputes and account security. Analyzes gathered information and advises customers about the investigation process.
Fraud Specialist April 2012 to October 2013
HSBC Electronic Data Processing Philippines Incorporated- Northgate Alabang, Muntinlupa Creates fraud cases and answers queries from fraud victims. Informs customers about the investigation resolution.
Credit Analyst April 2012 to October 2013
HSBC Electronic Data Processing Philippines Incorporated- Northgate Alabang, Muntinlupa Processes credit card applications from checking accuracy of data to creating a decision based on customer's credit-worthiness in line with the policy. Education
Associate Degree in Computer Aided Drafting and Design Imus Computer College- Graduated 2009
Secondary Level
Muntinlupa Business High School - Graduated 2007
Primary Level
Cupang Elementary School - Graduated 2003
Personal Information
Date of Birth: March 02, 1991
Place of Birth: San Juan Manila
Parent's Name: Vivian Nollora Tolentino
Ador Del Monte Tolentino
TIN: 285297102
SSS: 341-***-****
Civil Status: Single
Religion: Christian
Nationality: Filipino
Character References
Monty O Donoghue-Team Leader
VXI Global Holdings Incorporated
Nerissa Ocas- Unit Manager
Capital One Philippines Support Services Corporation 091********
Mary Ann Muertegui- Process Trainer
HSBC Electronic Data Processing
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