Customer Service Sales

Marc Joubert

**-*** **. ****’s Road

Winnipeg, MB R2M 3N4

Phone: 204-***-****

Email:***********@*****.***

Highlights of Qualifications

Achieved Sales Targets

Organized-Planning Sales Calls

Building Client Base-Attention to Detail

Closing the Sale

Demonstrated Skills & Abilities

Sales and Customer Service:

Inbound/outbound customer service and sales

Performed direct selling, consultative selling and up-selling

Demonstrated superb product and features knowledge and developed

personal and effective presentations, as well as provided needs-based

solutions and recommendations to customers

Provided outstanding customer service to regularly meet and exceed

customer expectations and develop high levels of rapport

Handled customer escalations and practiced complaint and conflict

resolution to retain customers and remain consistent with company policy,

regulations and guidelines

Leadership & Management:

Self employed for over 20 years

Coordinated all activities involved in the recruiting process: interviewing,

negotiating, and scheduling training

Conduct all phases of office procedures, organizing, and coordinating

projects for maximum efficiency

Trained staff and acted as a roll model and mentor

Professional communication skills

Effective team leader and decision maker

Very strong analytical thinking and problem solving skills

Ability to maintain composure and handle crisis situations in a calm and

capable manner

Worked with Marketing Department and Management to help refine

existing products and develop new product and services

Marketing:

Created, budgeted, and implemented advertising and recruiting plans to be

published in a variety of advertising mediums

Analyzed economic conditions, business trends, industry trends, and

potential markets

Administered strategic planning, pricing, sales analysis, consumer

research, new product introduction process, and product usage forecasting

Work History

Sales Representative-Printing and Advertising

Copy Plus-Winnipeg-Manitoba

Sales Volume $390,000 per year August 2014 to present

Sales Representative

Medichair-Winnipeg,Mb November 2011.. to 2014

Sales Volume $290,000 per year

Promotional Sales Consultant

Envision Promotional Marketing-Winnipeg, MB October 2010 to 2011 Sales Volume $330,000 per year

.

Account Representative

Lone Pine Publishing – Winnipeg, MB May 2007 to 2010

Sales volume $360,000 per year.

Account Representative

G&S Distributors – Winnipeg, MB May 2005 to 2007

Sales volume $260,000 per year.

Owner

Action Graphics Ltd. – Winnipeg, MB July 1984 to 2005

Achieved sales volume of $950,000 per year.

Other Skills and Education

Languages: English/French

Completely bi-lingual in both English and French

Education:

Psychology & Sociology

University of Winnipeg – Winnipeg, MB

High School Diploma

Precious Blood High School – Winnipeg, MB

Contact this candidate