Customer Service Sales

Steven Pereira

- Fayetteville, AR***** ( 479-***-**** * ********@*********.***

Internet Marketing

Qualifications Profile

Highly self-motivated and results-driven professional, providing performance in marketing and customer service, within the retail and logistics industries. Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stressful work conditions. Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments. Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks with or without supervision. Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

•Internet/Social Media Marketing

•Online Presence Development

•Reputation/Image Movement

•Monetizing Online Traffic

•B2b/B2C Marketing Operations

•Online Customer Feedback

•Customer Service

•Customer Relationship

•Market Research & Planning

•Trained in working in a Cross-Functional team

•Competitor Intelligence Analysis

•Online Product Presentation

•Product Branding & Positioning

•Marketing Communications

•Traditional & Online Advertising

Technical

•Google Analytics

•Search Engine Optimization

•MS Office (Word, Excel, PowerPoint)

•Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

Online Marketing & Sales

Collaborated with web developers in creating search-optimized online presence that generated organic traffic for eventual translation into sales. Harnessed social media, Google analytics, and YouTube, blogging and article databases to create a strong online presence. Provided regular performance reports assessing the traffic growth of sales portals.

Merchandise Inventory

Successfully handled the daily tasks of restocking racks and shelves with merchandise. Provided quick inspection of merchandise items to ensure they are properly tagged for regular and marked-down pricing. Executed daily operations of labeling packages and sending on conveyer belt to the package car loaders.

Sales &Promotions

Worked with customers in delivering expected service and addressing concerns with proper timely solutions. Assisted management in marketing and organizing promotional events and assessed performance in generating sales targets.

Customer Service

Assisted department store customers in finding the right merchandise and in making purchase decisions. Manage Point-of-Sales operations. Handled customer complaints, resolving issues within authority and escalated to higher management as needed. Responded to all online customer feedback gathered from phone, social media, email, registered mail and portal website.

Work History

United Parcel Service Springdale, AR

Package Distribution Aug 2010 – Present

Kohl's Department Store Fayetteville, AR

Customer Service/Sales Clerk Feb 2009 – Jul 2014

Dillard’s Department Store Rogers, AR

Customer Service/Sales Clerk Jan 2007 – Feb 2009

West Marketing Fayetteville, AR

B2B/B2C Marketing May 2005 – Nov 2006

Education & Credentials

•B.S., Concentration: Internet Marketing, FRANKLIN UNIVERSITY Columbus, OH (2014)

•A.A., Concentration: Business, NORTHWEST ARKANSAS COMMUNITY COLLEGE Bentonville, AR (2011)

•Certificate Personal Development, UNIVERSITY OF ARKANSAS Fayetteville, AR (2000)

Professional Training & Certifications

•Trained in all areas of Internet Marketing

•Obtained a Safety Certificate from UPS

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