Administrative Assistant Customer Service

Claudia Ramos Mosso

Administrative Assistant

Maricopa Integrated Health System

July 23, 2015

Job Title: Senior Administrative Assistant

Company: Marriott Hotels (150013V5) job in Scottsdale, AZ

Dear Sir/Madame:

After viewing the above job posting, I would like the opportunity to become your next professional Administrative Assistant. I am a fast-learner and I am looking to grow with a proficient specialty group such as your company. I really enjoyed being part of an organization that has great passion to serve others and would like to become a team member and work with a solid professional team.

My strong administrative, interpersonal and multitasking skills have given me the confidence in becoming a great asset to a company such as yours. And with over 15 years’ experience in customer service, my administrative and financial skills; keeps me in high demand in a fast pace environment.

After you review my resume, I am confident this brief overview will support the competencies of the ideal candidate for the position you are seeking to fill and train to accommodate the essentials of your department needs:

•Providing professional administrative and customer services with a genuine smile, excellent phone skills, while demonstrating human kindness and positive results for a large diverse group

•Strong interaction skills with management, vendors and associates

•Skilled communicator, reliable team player, self-motivator with a friendly and positive attitude

Please contact me at 480-***-****, to set up a time that is convenient for you to further discuss my resume and answer any questions you may have. I look forward to the opportunity of meeting you.

Sincerely,

Claudia Mosso

CLAUDIA RAMOS MOSSO

*******.*****-*****@****.*** 480-***-****

SUMMARY

Professional Administrative Assistant with over 15 years of experience and in customer service and over 5 years’ experience in financial administration. Proven results in efficient multi-tasking, excellent phones skills and strong customer interaction skills. Areas of expertise include:

Productive/self-motivator

Bilingual in Spanish

Planning/Organizing

Team Player

Project Management

Passion for success

PROFESSIONAL EXPERIENCE

Maricopa Integrated Health System

Administrative Assistant 9/2013 - Present

Summary and Scope:

Act as a liaison to maintain effective communications with all departments, leadership, physicians, staff, and personnel. As an administrative assistant, I execute various secretarial, administrative and financial tasks, requiring initiative and independent judgment. Work independently under general direction. Responsibilities include: answering phones and directing calls, distributing mail, gathering information and preparing reports for presentations. I efficiently maintain confidential employee files, generate financial reports for budget committee meetings and am responsible for ordering all office and clinic supplies. Perform staff support functions in order to maximize efficiency of our department management and professional staff. As a trainer, I demonstrate the specialized skills required to optimize our patient care, while promoting comprehensive, cost effective, and meaningful customer/vendor services in a diverse and fast pace environment.

Roman Catholic Archdiocese of Phoenix Phoenix, AZ 2002-2010

Administrative Assistant/Receptionist/Switchboard Operator

Answered over 2000 + calls in one month period, scheduled a high volume of room requests daily for organizations, maintained accurate records of maintenance service calls, updated phone lists for Call Account reports, served as clerical support for all co-workers and assisted with projects as necessary.

Assisted with the implementation of an emergency phone feature for all staff.

Established an agency phone list for the homeless that assisted with shelters, rent, utilities, clothing, furniture, food boxes and counseling.

Acknowledged for professional performance and business attire.

CLAUDIA MOSSO

Arizona State Savings & Credit Union, Phoenix, AZ 1994-2000

Service Representative/Accountant

Managed and successfully implemented new procedures to fully service members financially over the phone, streamlined methods of monitoring financial documentation, consolidated records which provided fast and convenient service for members.

Other responsibilities included the following:

Cashed over 1000 checks daily

Balanced members checking accounts

Handled $4000.00 plus in deposits

Processed over 200 loan payments

Cross-selling promotional items

Blue Book Quotes in person and over the phone

Wired over $10000.00 funds local and international

Prepared documents for financial couriers

Assisted with translations between staff and non-English speaking members

CLAUDIA MOSSO

EDUCATION

Estrella Mountain College

Certificate Degree

Medical Assistant

Graduated June, 2011

Avondale, AZ

CERTIFICATIONS 1993-2013

Spanish Bilingual Assistant Phoenix, AZ

BLS Certified Phoenix, AZ

Phoenix College Phoenix, AZ

Construction/Project Management

Executive Training Solutions Phoenix, AZ

EXCEL1, 2, 3 & Introduction to VBA

COMPU Master Solutions Phoenix, AZ

Word, EXCEL & PowerPoint

Rockhurst University Phoenix, AZ

Project Management

NEC Unified Solutions Irving, TX

Customer Administrative Programming

Rockhurst University Phoenix, AZ

Managing the Front Desk

American Tellers Schools Phoenix, AZ

Diploma in Bank Operations

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