Customer Service Administrative Assistant
Resume:
LaTasha Gordon
Austell, Ga
******.*******@*****.***
CAREER OBJECTIVES
Obtain an Administrative Assistant position utilizing my organizational and communication skills to make a positive contribution to an organization.
QUALIFICATIONS SUMMARY
• Nine years’ experience in customer service
• Certified in Microsoft Office Suite 2010 and 2013
• Outstanding work ethics, well organized and detailed oriented
• Excellent communication skills ( verbal and written )
• Performed front office administrative duties
EMPLOYMENT HISTORY
Volunteer, Georgia Aquarium Current
Administrative Offices
• Filing of Accounting records/invoices
• Assist Executive Assistant to Chairman/CEO with Admin tasks including Board record organization, proofreading correspondence and filing of Permanent Records
Georgia Aquarium, Atlanta, GA February 2014-Present
Guest Services
• Scan tickets, greet guests, direct guests to the appropriate lines, Intervene during a crisis,
• Solve customer complaints, process transactions and take payment, data entry, provide accurate information to guest, assist guest in planning their visit
McDonalds, Lithia Springs, GA July 2010-Feb 2014
Cashier, Crew Trainer, Customer Relations
• Promoted from cook, cashier-Management
• Train all new employees
• Crisis solver
• Weekly inventory and supply control audit
• Handled merchant check, credit card, debit machine and maintain cash flow
EDUCATION
Chattahoochee Technical College, Marietta, GA
AAS in Business Administrative Technology GPA 3.2 Jan. 2011- June 2014
Diploma in Business Administrative Technology June 2014
Microsoft Certification June 2014
SPECIAL ACCOMPLISHMENTS
• Voted Employee of the Month at McDonald’s- January 2013
• Created and designed website for the Advanced Via Individual Development (A.V.I.D) a college prep class while attending Pebblebrook High School
• Editor and chief of the Literary Magazine 2008-2009 (Pebblebrook High School newspaper)
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