Service Sales Representative

Brandon David Gibbs

****.*****@*****.*** 408-***-**** Los Angeles, CA

Summary

Hard working individual with extensive computer experience who has been working with computers for over fifteen years. I have regularly built and maintained my own desktops as well as solved personal and business computer and technology related issues through troubleshooting. Skills

Well versed in Microsoft Windows (XP, Vista, 7, 8, 8.1) platform and troubleshooting. Minor experience with variations of Linux (Ubuntu) and OSX

Can price, build, cable manage, and fully set up a computer running either Linux, OSX, or Windows (or all 3).

Extensive knowledge of android platform. Change ROM bi weekly to tinker with my current phone and utilize all of its potential.

Entry level Python and HTML.

Experience in various aspects of game design. Most familiar with the Source engine.

Some experience with security, video, and access control system layouts.

Licensed Alarm Agent

110 words per minute typing speed

Professional Experience

RFI Security San Jose, CA 2011 – Present

Service Coordinator

Scheduled service technicians to commercial facilities or residential homes for routine maintenance and troubleshooting issues with their burglar, access, or video systems.

Made contact with proper subcontractors for services regarding out of state customers issues, or doing work for their out of state customers.

Managed high call and email volume, providing customers with proper updates in regards to their service requests.

Ran and corrected reports for customers.

Central Station Dispatcher

Senior dispatcher and night lead at company, with CSAA level 1 and 2 certificates.

Monitored, received, verified, and input data on all alarm activations, telephone calls, and service requests, then dispatched the appropriate authorities.

Prioritized calls in case of several high priority alarms as well as remained calm and courteous in high crisis calls.

Contacted on call technicians for service request per the customer. Processed work order ticket and routed technician to destination of service.

Sunglass Hut San Jose, CA 2010 2011

Sales Representative

Averaged 150% of my weekly sales goals.

Provided customers with knowledge and help with choosing the correct product that matched their needs and budgets.

MTM Land San Jose, CA 2009

Construction Worker

Worked with a team to coordinate and frame houses. Education

San Jose City College G eneral Studies 2010

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