Customer Service Representative

Sierra Johnson

Packaging Operator

Antioch, TN

*********************@*****.*** - 256-***-****

Seeking employment which will allow me to grow professionally, where I can effectively contribute my organizational and exceptional people skills.

WORK EXPERIENCE

Manufacturing Technician

American Red Cross - Nashville, TN - April 2013 to Present

-Manufacture, store and distribute blood products/samples.

-Meet the quality and quantity production and distribution goals established by the department.

-Operate, maintain and perform quality control checks on equipment.

-Ensure adequate inventory of required supplies.

-Perform data entry and operate the computer programs associated with component production

- Maintain accurate, legible and complete manufacturing department records.

-Ensure products are suitable for release for distribution and are managed appropriately. Packaging Technician II

Qualitest - Huntsville, AL - June 2011 to April 2013 Batch Production Record (BPR) and logbook documentation with detail and accuracy.

Procedures used to clean pharmaceutical production equipment and facilities.

The skills necessary to operate pharmaceutical packaging machinery such as stamp machines, tape machines, box machines, electronic scales, and other machinery.

The skills necessary to ensure proper carton counts of product containers.

To identify and report processing related issues to Packaging Supervisor. The required in-process product quality checks and documents accurately. Receptionist

Traffic Engineering - Huntsville, AL - February 2011 to May 2011

-Answer phones

-Direct calls

-File paperwork

-Operated the copy machine and fax machine

-Complete work orders

-Assist everyone in the office

-Communicate with technicians in the field by two way radio

-Recorded technicians locations and times of arrivals Sales Associate

Corr Wireless - Huntsville, AL - May 2007 to November 2010

-Assist customers with any questions about account information

-Took payments

-Assist with and resolved billing issues

-Activate new accounts and help customers figure out what plan and phone is best for them

-Activate new Internet service

-Repair phones

-Close out cash drawer daily

Customer Service Representative

West Corporation - Huntsville, AL - September 2006 to April 2007

-Answer 80 to 100 inbound calls daily

-Assist customers with billing issues

-Took payments over the phone with debit/credit cards and checks

-Trouble shooted cable boxes

-Assist customers with programming remotes

Receptionist/Cashier

University Kia - Huntsville, AL - June 2006 to September 2006

-Answer phones

-Direct calls

-Greet customers

-File paperwork

-Took payments in the service/parts department

-Performed follow up calls

Cashier

Publix Supermarket - Huntsville, AL - October 2003 to April 2006

-Operating cash register

-Took payments

-Issued receipts

-Bagged groceries

EDUCATION

Calhoun Community College - Huntsville, AL

2005 to 2009

SKILLS

Sales, Customer Service, Front Desk, and Packaging Operator

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