Executive Administrative Assistant

Leticia Robinson

Self-motivated and enthusiastic professional

Atlantic Beach, FL 32233

********@*****.*** - 904-***-****

I am a highly motivated and enthusiastic professional seeking an opportunity to provide excellent customer service and outcomes.

As an experienced professional, I am seeking an opportunity to utilize my organizational and critical thinking abilities. I have a strong background in healthcare which has afforded me the opportunity to develop excellent communication and collaboration skills. I look forward to further developing my knowledge, skills, and abilities. CERTIFICATIONS

• BLS Provider

(Expires 5/15)

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Clinical Quality Measure Specialist

Baptist Medical Center - Jacksonville, FL - July 2014 to Present Responsibilities

As a CQMS, I strive to generate optimal clinical patient outcomes. I have excelled at utilizing clinical data to drive new practice innovations. I have developed meaningful relationships and strong interpersonal communication skills. I effectively disseminate information to Executive Leadership and provide clinical information that improves patient care.

Accomplishments

Magnet Champion (January, 2015-present): Actively participate in the Magnet re-designation process by cultivating a sense of enthusiasm and readiness for 3 Clinical Quality departments. HAC/PSI Pilot (January, 2015-present): Assisting in developing a process to aggregate and reduce adverse patient outcomes.

Promote innovation and change: Organized a department-wide endeavor to promote knowledge dissemination and increase customer awareness and interaction with the entire health system. Skills Used

Proficient in Microsoft Word, Outlook, Excel and Powerpoint Excellent customer service and communication skills Effective leadership skills

Outstanding organizational skills; maximize time effectively Type 80+ wpm

Registered Nurse

Baptist Medical Center - Jacksonville, FL - December 2012 to July 2014 Responsibilities

As an experienced nurse, I provided excellent bedside nursing care on a medical-surgical/telemetry unit that resulted in positive patient outcomes. I was a trusted resource to co-workers and collaborated well with the interdisciplinary team.

Accomplishments

Developed and implemented a patient acuity rating system that results in fair and safe workloads for a 6:1 patient-to-nurse ratio.

Skills Used

Effective Time Management

Trusted resource among peers and leadership

Registered Nurse

Baptist Medical Center-South - Jacksonville, FL - September 2010 to November 2012 Responsibilities

As an experienced nurse, I provided excellent bedside nursing care on a medical-surgical/telemetry unit that also allowed me to further develop my leadership and collaboration skills. I had the opportunity to serve as the relief charge nurse that resulted in patient and administrative satisfaction. Accomplishments

Distinguished Caregiver Award (January, 2012): Recognition as charge nurse for teamwork dedication. Skills Used

Promoted and exemplified teamwork

Leadership with appropriate delegation of tasks

EDUCATION

Bachelors

Chamberlain College of Nursing - Jacksonville, FL

Associate in Science

Florida Community College of Nursing - Jacksonville, FL Master's in Nursing

Chamberlain College of Nursing - Jacksonville, FL

SKILLS

Computer skills (10 years), Data Analysis (2 years), Customer Service (8 years) ADDITIONAL INFORMATION

Accomplishments

Magnet Champion (January, 2015-present): Actively participate in the Magnet re-designation process by cultivating a sense of enthusiasm and readiness for 3 Clinical Quality departments. HAC/PSI Pilot (January, 2015-present): Assisting in developing a process to aggregate and reduce adverse patient outcomes.

Wound Care Champion (August, 2013-July, 2014): Conduct monthly Point Prevalence Studies for unit and serve as a resource for wound care and pressure ulcer prevention. Promote innovation and change: Organized a department-wide endeavor to promote knowledge dissemination and increase customer awareness and interaction with the entire health system. Developed and implemented a patient acuity rating system that results in fair and safe workloads for a 6:1 patient-to-nurse ratio. Distinguished Caregiver Award (January, 2012): Recognition as charge nurse for teamwork dedication. Skills

Proficient in Microsoft Word, Outlook, Excel and Powerpoint Excellent customer service and communication skills Effective leadership skills

Outstanding organizational skills; maximize time effectively Type 80+ wpm

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