Manager Customer Service

MICHAEL O’HARA

**** * ***** **, ********, AZ. ***95, 623-***-****, *********@******.***

Summary of Qualifications

** ***** ** ************ ************* experience with 10 years as operations manager for a

“multi-billion-dollar, Global manufacturing company that operates 48 manufacturing facilities around the world. Recognized through career for being a visionary production leader leveraging an extensive background of directing operations, production and employee development. Consistent record of growing revenues while reducing operating costs along with customer and employee satisfaction.

• Strategic Operations

Management

• Quality Assurance

• Lean Production

Systems

• Process

Improvement

• CAD Drafting &

Engineering

Processes

• Costing

• P & L Accountability

• Customer Service

• Human

Resources/Staffing

• Safety

• Plant Layout

• Work Flow/Manning

Processes

• Cost Reduction &

Budgeting

• Financial

Management

• Strategic Planning

• Project Coordination

• MS Office

• ERP

Experience

2010 TO 6/2015 SKYJACK MANUFACTURING SW GLENDALE, AZ OPERATIONS MANAGER

• Hand chosen to relocate and start new plant for Linamar (parent company) from the ground up

• Coordinated with vendors to set up plant operations including weld, paint and assembly lines

• Administered HR duties during growth period

• Responsible for managing all aspects of plant operations including shipping & receiving, maintenance and production

• Continually evaluated and adjusted schedules to meet customer changes

• Ensured OSHA and corporate safety standards were met

• Supervised and directed all employee disciplinary and training programs, safety programs and plant improvement projects

• Engineered work instructions with an emphasis in quality resulting in a 80% reduction in warranty claims cost

• 40% increased production/revenue with adding only 10% in additional Direct Labor

• Established a preventative maintenance program

• Strong passion for constant improvement through employee involvement by increasing standards and regulations, as well as implementing policies in company hand book for hiring and training of employees

• Involved in global corporate leadership program

2006 TO 2010 SKYJACK MANUFACTURING EMMETSBURG, IA

OPERATIONS MANAGER

• Responsible for managing all aspects of plant operations including shipping & receiving, maintenance and production

• Continually evaluated and adjusted schedule to meet customer changes

• Ensured OSHA and corporate safety standards were met

• Implemented complete paint line change with a 10 month ROI

• Reduced Paint cycle time reduction by 67%

• Increased production by 100% with reduced direct labor by 42% through attrition and process improvements.

• $300 million in sales with 190 employees

1995 TO 2006 SKYJACK MANUFACTURING EMMETSBURG, IA

PRODUCTION MANAGER

• Implemented Lean production concept on the shop floor, reduced Work In Process by 56%

• Developed a very skilled working force and reduction of poor performing employees

• Lean Production Coordinator

• Involved in ERP implementation corporate wide

• Draftsman – restructured BoM’s in MRP to match current production methods Education

BUENA VISTA UNIVERISTY STORM LAKE, IA BA

IOWA LAKES CC ESTHERVILLE, IA AAS IN CAD

IOWA LAKES CC ESTHERVILLE, IA AS

Certifications

OSHA 10 hr course Aerial lift safe operator (PAL card) Lean Process – Value stream mapping – 5S – Kanban – Just in time (TAKT time, Continuous flow processing, and pull systems) – Constant improvement

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